Customer Service Executive
Job Description
We are looking for a friendly and professional Customer Service Executive to handle customer inquiries, provide product/service information, resolve complaints, and ensure excellent customer satisfaction. The ideal candidate will be a good communicator, patient, and solution-oriented.
Key Responsibilities:
Respond promptly and professionally to customer queries via phone, email, chat, or social media
Provide accurate information about products, services, and policies
Log and track customer issues, complaints, and feedback in CRM systems
Resolve customer problems efficiently or escalate complex issues to the relevant department
Maintain customer records and update account information
Assist customers with order processing, billing, returns, or refunds
Follow up with customers to ensure their issues are resolved satisfactorily
Collaborate with internal teams (sales, technical, logistics) to improve service delivery
Adhere to company policies and guidelines in all customer interactions
Participate in team meetings and training sessions to improve skills
Skills Required
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Job Detail
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Job IdJD2100922
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned