Customer Service Executive Freight Dubai
Dubai, United Arab Emirates
Job Description
Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.We are looking for a Full-Time Customer Service Executive - Freight to join their team in Dubai.Job Responsibilities:
- Control import and export shipping orders received from clients or opened by Customer Service Front Line: sea freight, airfreight & Land freight.
- Open shipping orders / insert Request for Quotations.
- Follow up on clients daily orders with the operations department and agent.
- Submit offers to clients and file them appropriately. Amend & renew contracts/ offers after approval of the customer service manager.
- Solve clients problems and answer their inquiries according to company policy.
- Handle any pickup request or delivery order in accordance with the client requirements.
- Ensure that cargo deliveries are made according to client credit agreements and payment terms.
- Prepare the invoicing of client operations and submit it to the Direct Manager.
- Increase sales leads & proper circulation in the sales department on software.
- Coordinate with sales team and CRM about clients problems requests to secure best response for those issues.
- Comply with all company policies, work procedures, instructions, and directives for the fulfillment of
- University graduate or equivalent.
- 0-2 years work experience, preferably in the field of Customer Service.
- Good verbal and written English skills.
- Proficiency in MS Office Word, Excel, and Outlook.
- Eligibility to work in Dubai.
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Job Detail
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Job IdJD1657511
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned