Job Title: Customer Service Executive

Job Code: 166/001/163

Location: Dubai

Salary: AED 5,000 - 6,000

Industry: Manufacturing

Job Responsibilities:

- Responsible to build strong working relationships with E-commerce Team and Online Clients; support them with the necessary information of our products, and services (stocks/ deliveries).

- Customer Care - respond to all inbound messages via Email, WhatsApp, call and give customers solutions and the best customer service.

- Checking the orders to ensure the pickers are correctly packed.

- Keeping track of incorrect packing and who is responsible for the order packing team.

- Assisting and eventually managing the items can be put on weekly sale.

- Have logistics experience in ensuring that the products are delivered.

- Any other duties/responsibilities assigned by the General Manager.

Job Requirements:

- 5+ years\' experience (minimum 3 years in UAE) in Customer Service and relevant experience in Customer Interaction within the food service network. Meat experience is highly desirable.

- Shopify knowledge.

- Excellent customer service skills.

- SAP knowledge is a plus.

- Certification in e-commerce is a plus.

- Excellent written and spoken English.

- Understands the nature of e-commerce online demands and requirements thoroughly.

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