Job Description

Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
Majid Al Futtaim Properties is looking for a dedicated and customer-focused Customer Service Coordinator to support the daily operations of the Customer Service Information Desk at one of its leading shopping malls in Dubai. The role is key to ensuring an exceptional visitor experience by providing accurate information, handling customer inquiries, and maintaining the highest standards of service and professionalism.
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Service
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver high-quality customer service at the mall's Information Desk, ensuring smooth day-to-day operations.
• Maintain updated knowledge of mall amenities, store locations, promotions, and upcoming events.
• Assist visitors by providing clear directions and responding to inquiries in person or via phone.
• Manage customer feedback and resolve complaints courteously, following established service procedures and SLAs.
• Support the execution of the Gift Card program and ensure accurate cash handling in compliance with policies.
• Collaborate with the mall's operations and marketing teams to enhance customer engagement initiatives.
• Ensure all customer interactions reflect Majid Al Futtaim's service excellence and brand standards.

Ideal Profile

• High school diploma or equivalent; a diploma or certification in hospitality or customer service is an advantage.
• Minimum 2 years of customer service experience within a reputed shopping mall or luxury hotel environment in the GCC.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, professional, and approachable in a fast-paced setting.

Skills Set

• Frontline customer service and complaint handling.
• Communication and conflict resolution.
• Point-of-sale and payment handling accuracy.
• Knowledge of mall operations and guest relations.
• Professional presentation and teamwork.

Why Join Us

• Be part of one of the region's leading property and lifestyle companies.
• Work in a vibrant, customer-centric environment that values service excellence.
• Join a diverse and dynamic team focused on creating memorable experiences.
• Grow your career within an organization that promotes learning and professional development.

About the Company
Majid Al Futtaim is a leading diversified group headquartered in Dubai, operating across retail, real estate, leisure, and lifestyle sectors. Through its landmark shopping malls and mixed-use developments, the company has redefined modern living experiences in the Middle East. Majid Al Futtaim Properties continues to set industry benchmarks in service, innovation, and sustainability-creating destinations that inspire, entertain, and connect communities across the region.
Job Title Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
Majid Al Futtaim Properties is looking for a dedicated and customer-focused Customer Service Coordinator to support the daily operations of the Customer Service Information Desk at one of its leading shopping malls in Dubai. The role is key to ensuring an exceptional visitor experience by providing accurate information, handling customer inquiries, and maintaining the highest standards of service and professionalism.
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Service
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver high-quality customer service at the mall's Information Desk, ensuring smooth day-to-day operations.
• Maintain updated knowledge of mall amenities, store locations, promotions, and upcoming events.
• Assist visitors by providing clear directions and responding to inquiries in person or via phone.
• Manage customer feedback and resolve complaints courteously, following established service procedures and SLAs.
• Support the execution of the Gift Card program and ensure accurate cash handling in compliance with policies.
• Collaborate with the mall's operations and marketing teams to enhance customer engagement initiatives.
• Ensure all customer interactions reflect Majid Al Futtaim's service excellence and brand standards.

Ideal Profile

• High school diploma or equivalent; a diploma or certification in hospitality or customer service is an advantage.
• Minimum 2 years of customer service experience within a reputed shopping mall or luxury hotel environment in the GCC.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, professional, and approachable in a fast-paced setting.

Skills Set

• Frontline customer service and complaint handling.
• Communication and conflict resolution.
• Point-of-sale and payment handling accuracy.
• Knowledge of mall operations and guest relations.
• Professional presentation and teamwork.

Why Join Us

• Be part of one of the region's leading property and lifestyle companies.
• Work in a vibrant, customer-centric environment that values service excellence.
• Join a diverse and dynamic team focused on creating memorable experiences.
• Grow your career within an organization that promotes learning and professional development.

About the Company
Majid Al Futtaim is a leading diversified group headquartered in Dubai, operating across retail, real estate, leisure, and lifestyle sectors. Through its landmark shopping malls and mixed-use developments, the company has redefined modern living experiences in the Middle East. Majid Al Futtaim Properties continues to set industry benchmarks in service, innovation, and sustainability-creating destinations that inspire, entertain, and connect communities across the region.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required