Job Description

Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
The Customer Service Coordinator will manage daily operations at the Customer Service Information Desk within one of Majid Al Futtaim's malls. The role is responsible for delivering exceptional service, supporting mall promotional activities, and ensuring smooth execution of customer service programs to create effortless and memorable experiences for visitors.
Location: UAE
Location: Dubai
Industry: Hospitality
Function: Customer Support-Client Care
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You'll Do

• Maintain updated knowledge of mall services, amenities, store locations, and ongoing or upcoming promotions.
• Ensure daily operations of the Customer Service Desk run smoothly under guidance of the Supervisor and Team Leader.
• Assist customers in person or over the phone by providing clear directions, event information, and general support.
• Handle and resolve customer complaints courteously, following established policies and service-level agreements.
• Execute the Gift Card program, ensuring accurate handling of payments and compliance with policies.
• Support the delivery of promotional activities and customer engagement initiatives.
• Keep records of inquiries, complaints, and service performance for continuous improvement.
• Promote a professional and welcoming environment that enhances the mall's reputation for service excellence.

Ideal Profile

• High school diploma or equivalent required; further education in hospitality or customer service is a plus.
• Minimum 2 years of customer service experience in shopping centres, luxury hotels, or related industries in GCC or abroad.
• Strong communication and interpersonal skills with fluency in English; Arabic language is an advantage.
• Ability to remain calm under pressure and resolve issues effectively.
• Proficient in handling cash transactions and customer service systems.
• Professional appearance, courteous manner, and dedication to exceeding customer expectations.

Why Join Us
This role provides the opportunity to be at the forefront of customer experience in one of Majid Al Futtaim's flagship properties. You will interact with diverse customers, support high-profile events, and contribute to the mall's reputation for service excellence.
About the Company
Majid Al Futtaim is a leading Dubai-based conglomerate operating shopping malls, retail, lifestyle, and entertainment ventures across the Middle East, Africa, and Asia. Known for delivering world-class customer experiences, Majid Al Futtaim employs over 45,000 people. A career with the company offers growth, diversity, and the opportunity to contribute to unforgettable experiences every day.
Job Title Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE
Position Overview
The Customer Service Coordinator will manage daily operations at the Customer Service Information Desk within one of Majid Al Futtaim's malls. The role is responsible for delivering exceptional service, supporting mall promotional activities, and ensuring smooth execution of customer service programs to create effortless and memorable experiences for visitors.
Location: UAE
Location: Dubai
Industry: Hospitality
Function: Customer Support-Client Care
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You'll Do

• Maintain updated knowledge of mall services, amenities, store locations, and ongoing or upcoming promotions.
• Ensure daily operations of the Customer Service Desk run smoothly under guidance of the Supervisor and Team Leader.
• Assist customers in person or over the phone by providing clear directions, event information, and general support.
• Handle and resolve customer complaints courteously, following established policies and service-level agreements.
• Execute the Gift Card program, ensuring accurate handling of payments and compliance with policies.
• Support the delivery of promotional activities and customer engagement initiatives.
• Keep records of inquiries, complaints, and service performance for continuous improvement.
• Promote a professional and welcoming environment that enhances the mall's reputation for service excellence.

Ideal Profile

• High school diploma or equivalent required; further education in hospitality or customer service is a plus.
• Minimum 2 years of customer service experience in shopping centres, luxury hotels, or related industries in GCC or abroad.
• Strong communication and interpersonal skills with fluency in English; Arabic language is an advantage.
• Ability to remain calm under pressure and resolve issues effectively.
• Proficient in handling cash transactions and customer service systems.
• Professional appearance, courteous manner, and dedication to exceeding customer expectations.

Why Join Us
This role provides the opportunity to be at the forefront of customer experience in one of Majid Al Futtaim's flagship properties. You will interact with diverse customers, support high-profile events, and contribute to the mall's reputation for service excellence.
About the Company
Majid Al Futtaim is a leading Dubai-based conglomerate operating shopping malls, retail, lifestyle, and entertainment ventures across the Middle East, Africa, and Asia. Known for delivering world-class customer experiences, Majid Al Futtaim employs over 45,000 people. A career with the company offers growth, diversity, and the opportunity to contribute to unforgettable experiences every day.
Post Details
Job Start Date
Salary from 8000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required