Job Description

Overview:

Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a crucial role in ensuring an excellent positive experience for our customers by addressing inquiries, resolving issues, and providing exceptional service.

Purpose of Role:

To provide outstanding customer service in the fast-paced environment, ensuring that customer inquiries & concerns are addressed promptly and effectively exceeding customer satisfaction and therefore impacting loyalty.

Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries through various channels, including phone, email, and chat. Provide accurate information about products, services, and policies to assist customers effectively. Following up and resolving customer complaints and issues in a professional and empathetic manner. Identifying and escalating as needed.

Problem Resolution:

Identify and resolve customer concerns and issues in a timely and efficient manner. Collaborate with other departments to escalate and solve complex problems when necessary. Review Out of Stock items and support customers with effective replacements. Keeping accurate records of customer interactions and transactions using systems provided.

Communication:

Communicate effectively with customers to ensure a clear understanding of their needs and concerns. Provide proactive updates to customers on the status of their inquiries and resolutions.

Product Knowledge:

Maintain a comprehensive understanding of our products, services, and policies to assist customers effectively. Stay informed about updates, changes, and new features to better assist customers.

Documentation:

Accurately document customer interactions and the steps taken to resolve issues in our customer support system.

Qualifications & Skills:

Excellent communication skills, both written and verbal (English and Arabic required) Strong problem-solving abilities and a proactive approach to customer issues. Patience and empathy when dealing with customer concerns. Ability to work collaboratively in a team environment. Proficiency in MS Suite, and skilled in typing quickly and accurately. Previous customer service experience is preferred.
Job Type: Full-time

Pay: Up to AED4,500.00 per month

Expected Start Date: 20/07/2025