Job Description

Job Title: Customer Service Coordinator

Location:

Dubai, UAE

Employment Type:

Full-time (Preference for candidates on Own Visa)

About Us:

We are a dynamic and growing company in the luxury and retail space, dedicated to delivering exceptional service and value to our clients. We're looking for a proactive and detail-oriented individual to join our team as a

Customer Service Coordinator

Key Responsibilities:

Client Relationship Management

Be the primary point of contact for all client interactions. Resolve customer issues efficiently to ensure high satisfaction. Build and strengthen relationships with clients, exploring upselling or cross-selling opportunities.

Sales Support & Coordination

Process orders and track deliveries to ensure timely and accurate fulfillment. Liaise with logistics and internal teams to streamline operations.

Administrative Support

Maintain detailed and organized records of client communications and sales data. Assist with scheduling, event coordination, and promotional campaign management.

Data Analysis & Reporting

Compile and analyze sales metrics and customer feedback to support strategic planning.

Cross-Functional Collaboration

Collaborate closely with marketing, finance, and logistics teams to ensure smooth end-to-end operations.

Requirements:

Proven experience in sales coordination, client servicing, or a similar administrative support role. Strong organizational and communication skills. Proficient in MS Office and basic CRM systems. Ability to multitask and prioritize effectively. Based in UAE with a valid own visa (sponsorship not provided at this stage).

What We Offer:

A collaborative work environment Opportunity to work with a growing brand Exposure to multi-functional business operations
Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month