Job Description

Job Characteristics:Provides support and training to Customer Service Agents and Sr. Customer Service Agents in the absence of an Asst Customer Service Supervisor. Advanced level customer service in applying business and regulatory policies, procedures, and programs to the order review process and may cover several divisions and/or business units. Has frequent contact with customers, sales management, and marketing to provide or clarify information concerning programs, products, pricing, billing, status of accounts, quality or delivery questions. Failure to execute can lead to significant impact to Ecolab business. Typically responds to 80-120 calls daily from sales management, corporate account managers, field sales and customers.

Education/Work Experience: Requires a secondary diploma, or equivalent, plus two to four years related customer service, sales, or administrative experience. (Note: National Customer Service typically requires a minimum of 6 months experience in National Customer Service successfully completing Grade 5 functions or equivalent IDV01 mainframe experience and a complete working knowledge of the Order Entry, Order Processing and CAS systems.) Hungary Only: Minimum language requirement: English + 1 or 2 additional European languages. Independence Level/Reports to:Under general direction. Has authority, within guidelines, to make changes to pricing, authorize returns, or waive fees in order to ensure customer satisfaction. Normally reports to Customer Service Supervisor.

R00230104