Job Description

Roles & Responsibilities:

Handle inbound and outbound calls in a professional and timely manner. Assist customers with inquiries, complaints, and requests, escalating issues when needed. Maintain and update participant and stakeholder profiles using CRM systems. Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication. Operate CRM and other communication tools; log all interactions with detailed notes. Submit regular reports on interactions, trends, and feedback. Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys. Maintain high service quality standards and uphold data privacy requirements. Provide support during events and programs, including phone and data coordination. Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics. Coordinate mail, courier services, and visitor sign-ins. Collaborate with internal teams for resolution of inquiries or special coordination needs. Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

Fluent in Arabic and English (spoken and written). Prior experience in customer service or receptionist roles. Strong communication, interpersonal, and problem-solving skills. Proficient in CRM systems and Microsoft Office. Professional appearance and demeanor.
Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract
Contract length: 6 months

Pay: QAR3,000.00 - QAR5,000.00 per month