Job Description

Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service and Sales Officer role at First Abu Dhabi Bank in Abu Dhabi is responsible for delivering accurate, timely, and compliant customer service while supporting branch sales growth. The role acts as the primary point of contact for customers, ensuring high service standards, regulatory compliance, and positive customer experiences across all branch interactions.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Retail Customer Service
Salary: 9000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer service by providing accurate and timely sales and service support
• Act as the primary point of interaction for walk-in and existing customers
• Process account opening, product onboarding, service requests, and after-sales transactions
• Achieve personal and branch service KPIs including Net Promoter Score, service request turnaround, complaint resolution timelines, and mystery shopping standards
• Promote and cross-sell FAB asset and liability products to new and existing customers
• Identify customer needs and recommend suitable banking products and services
• Generate product leads through walk-in traffic, referrals, and proactive customer engagement
• Support achievement of branch and individual sales targets
• Handle customer queries and complaints professionally, escalating when required
• Educate customers on FAB digital channels and self-service options
• Prepare, review, and process account opening forms, loan applications, and credit card documentation
• Ensure onboarding and transactions are completed accurately and in compliance with FAB policies and regulatory guidelines
• Maintain proactive communication to build customer loyalty and long-term relationships
• Clearly explain product features, terms, and conditions prior to customer onboarding
• Encourage eligible customers to upgrade to higher-tier products and services
• Ensure strict adherence to operational controls, risk policies, and regulatory requirements
• Follow information security standards including secure document handling and clear desk policy
• Participate in mandatory compliance, operational, and service quality training
• Treat compliance as a mandatory requirement at all times

Candidate Requirements

• High school diploma or higher education in business, finance, or a related discipline
• Minimum 2 years of experience in banking, preferably in customer service or sales roles
• Good knowledge of banking products, services, and regulatory requirements
• Strong customer service and communication skills
• Sales-oriented mindset with the ability to identify customer needs
• High attention to detail and accuracy in documentation
• Ability to work in a fast-paced branch environment and meet service standards

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive retail, corporate, investment, and wealth banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with deep local knowledge to provide customer-focused services, strong governance, and sustainable growth across its branch and digital banking network.
Job Title Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service and Sales Officer role at First Abu Dhabi Bank in Abu Dhabi is responsible for delivering accurate, timely, and compliant customer service while supporting branch sales growth. The role acts as the primary point of contact for customers, ensuring high service standards, regulatory compliance, and positive customer experiences across all branch interactions.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Retail Customer Service
Salary: 9000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer service by providing accurate and timely sales and service support
• Act as the primary point of interaction for walk-in and existing customers
• Process account opening, product onboarding, service requests, and after-sales transactions
• Achieve personal and branch service KPIs including Net Promoter Score, service request turnaround, complaint resolution timelines, and mystery shopping standards
• Promote and cross-sell FAB asset and liability products to new and existing customers
• Identify customer needs and recommend suitable banking products and services
• Generate product leads through walk-in traffic, referrals, and proactive customer engagement
• Support achievement of branch and individual sales targets
• Handle customer queries and complaints professionally, escalating when required
• Educate customers on FAB digital channels and self-service options
• Prepare, review, and process account opening forms, loan applications, and credit card documentation
• Ensure onboarding and transactions are completed accurately and in compliance with FAB policies and regulatory guidelines
• Maintain proactive communication to build customer loyalty and long-term relationships
• Clearly explain product features, terms, and conditions prior to customer onboarding
• Encourage eligible customers to upgrade to higher-tier products and services
• Ensure strict adherence to operational controls, risk policies, and regulatory requirements
• Follow information security standards including secure document handling and clear desk policy
• Participate in mandatory compliance, operational, and service quality training
• Treat compliance as a mandatory requirement at all times

Candidate Requirements

• High school diploma or higher education in business, finance, or a related discipline
• Minimum 2 years of experience in banking, preferably in customer service or sales roles
• Good knowledge of banking products, services, and regulatory requirements
• Strong customer service and communication skills
• Sales-oriented mindset with the ability to identify customer needs
• High attention to detail and accuracy in documentation
• Ability to work in a fast-paced branch environment and meet service standards

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive retail, corporate, investment, and wealth banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with deep local knowledge to provide customer-focused services, strong governance, and sustainable growth across its branch and digital banking network.
Post Details
Job Start Date
Salary from 9000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required