Job Description

Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service and Sales Officer role at First Abu Dhabi Bank in Abu Dhabi is responsible for delivering exceptional in-branch customer service while supporting sales growth. The role serves as the primary point of customer interaction, ensuring accurate, timely, and compliant service delivery across account opening, product onboarding, and after-sales transactions.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Retail Customer Service
Salary: 9000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver accurate, timely, and compliant customer service support across all branch interactions
• Act as the primary point of contact for customers, handling queries, requests, and complaints professionally
• Process account opening, product onboarding, service requests, and after-sales transactions in line with FAB policies
• Achieve personal and branch service KPIs including Net Promoter Score, complaint resolution timelines, service request turnaround times, and mystery shopping standards
• Promote and cross-sell FAB asset and liability products to new and existing customers
• Identify customer needs and recommend suitable banking products and services
• Generate product leads from walk-in customers, referrals, and proactive outreach
• Support achievement of branch and individual sales targets
• Educate customers on FAB digital channels and self-service options
• Prepare and review account opening forms, loan applications, credit card applications, and supporting documentation
• Ensure all documentation is complete, accurate, and compliant with regulatory and internal requirements
• Maintain proactive communication with customers to build loyalty and long-term relationships
• Provide clear product information, explain terms and conditions, and ensure customer understanding before onboarding
• Encourage customers to upgrade to higher-tier products and services where appropriate
• Ensure strict adherence to operational controls, risk policies, and regulatory guidelines
• Comply with information security standards including secure document handling and clear desk requirements
• Participate in mandatory compliance, operational, and service quality training programs

Candidate Requirements

• High school diploma or higher education in business, finance, or a related discipline
• Minimum 2 years of experience in banking, preferably in customer service or sales roles
• Good knowledge of banking products, services, and regulatory requirements
• Strong customer service and communication skills
• Sales-oriented mindset with the ability to identify and convert opportunities
• Attention to detail and accuracy in documentation and transaction processing
• Ability to work in a fast-paced branch environment and meet service standards

Why Join Us

• Frontline role within the UAE's largest banking group
• Direct customer engagement with clear performance and growth pathways
• Balanced exposure to service excellence and sales development
• Structured training and compliance-focused environment
• Competitive compensation aligned with experience and performance

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive retail, corporate, investment, and wealth banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with strong local knowledge, focusing on service excellence, innovation, and sustainable growth across its branch and digital banking network.
Job Title Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Customer Service and Sales Officer - Branch Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Customer Service and Sales Officer role at First Abu Dhabi Bank in Abu Dhabi is responsible for delivering exceptional in-branch customer service while supporting sales growth. The role serves as the primary point of customer interaction, ensuring accurate, timely, and compliant service delivery across account opening, product onboarding, and after-sales transactions.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Retail Customer Service
Salary: 9000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver accurate, timely, and compliant customer service support across all branch interactions
• Act as the primary point of contact for customers, handling queries, requests, and complaints professionally
• Process account opening, product onboarding, service requests, and after-sales transactions in line with FAB policies
• Achieve personal and branch service KPIs including Net Promoter Score, complaint resolution timelines, service request turnaround times, and mystery shopping standards
• Promote and cross-sell FAB asset and liability products to new and existing customers
• Identify customer needs and recommend suitable banking products and services
• Generate product leads from walk-in customers, referrals, and proactive outreach
• Support achievement of branch and individual sales targets
• Educate customers on FAB digital channels and self-service options
• Prepare and review account opening forms, loan applications, credit card applications, and supporting documentation
• Ensure all documentation is complete, accurate, and compliant with regulatory and internal requirements
• Maintain proactive communication with customers to build loyalty and long-term relationships
• Provide clear product information, explain terms and conditions, and ensure customer understanding before onboarding
• Encourage customers to upgrade to higher-tier products and services where appropriate
• Ensure strict adherence to operational controls, risk policies, and regulatory guidelines
• Comply with information security standards including secure document handling and clear desk requirements
• Participate in mandatory compliance, operational, and service quality training programs

Candidate Requirements

• High school diploma or higher education in business, finance, or a related discipline
• Minimum 2 years of experience in banking, preferably in customer service or sales roles
• Good knowledge of banking products, services, and regulatory requirements
• Strong customer service and communication skills
• Sales-oriented mindset with the ability to identify and convert opportunities
• Attention to detail and accuracy in documentation and transaction processing
• Ability to work in a fast-paced branch environment and meet service standards

Why Join Us

• Frontline role within the UAE's largest banking group
• Direct customer engagement with clear performance and growth pathways
• Balanced exposure to service excellence and sales development
• Structured training and compliance-focused environment
• Competitive compensation aligned with experience and performance

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive retail, corporate, investment, and wealth banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with strong local knowledge, focusing on service excellence, innovation, and sustainable growth across its branch and digital banking network.
Post Details
Job Start Date
Salary from 9000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required