Job Description

Job Summary:

We are seeking a highly motivated and experienced

Customer Service Agent

with a strong background in the

automotive industry

. The ideal candidate will have

at least 3 years of relevant experience

, and must be fluent in

English, Arabic, and Urdu

. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and messages in a professional manner. Assist customers with inquiries related to automotive services, bookings, pricing, and product details. Resolve customer complaints promptly and effectively, ensuring customer satisfaction. Maintain accurate customer records and documentation in the system. Coordinate with internal departments to address customer needs. Provide after-sales support and follow-up when necessary. Escalate unresolved issues to the appropriate department or supervisor. Ensure compliance with company policies, procedures, and service standards.

Requirements:

Minimum 3 years of customer service experience in the automotive industry

(mandatory).

Fluent in English, Arabic, and Urdu

(spoken and written). Strong communication and interpersonal skills. Ability to handle difficult situations calmly and professionally. Proficient in using CRM systems and Microsoft Office tools. Strong organizational and problem-solving skills. Ability to work independently and as part of a team.

Preferred Qualifications:

Prior experience in car dealerships, service centers, or automotive call centers. Knowledge of vehicle service processes and customer care best practices.
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

* Speak English, Urdu and Arabi?