Customer Service Agent | Holiday Homes
Job Description
Stone Tree Holding is a full-cycle real estate management company based in Dubai. Since 2016, we've been helping investors and property owners through:
Stone Tree Real Estate - property acquisition
Stone Tree Holiday Homes - short- and long-term rentals
Stone Tree Technical Services - property maintenance
What we've achieved:
8+ years of stable growth
450+ properties under management
120+ professionals in our team
We're now looking for a Customer Care Specialist -- someone who knows the Dubai market, builds strong client relationships, and delivers results.
Responsibilities:
Coordinate and manage customer service operations for holiday homes.
Handle and process customer inquiries via phone, email, and social media.
Resolve issues and complaints, ensuring timely and professional support.
Collaborate with various departments (booking, housekeeping, maintenance).
Develop and implement service quality standards.
Maintain a high level of customer satisfaction and retain loyal guests.
Analyze customer feedback and implement improvements to the service process.
Conduct training for staff to improve customer service quality.
Requirements:
At least 1 years of
experience in holiday homes
Excellent communication skills and the ability to work with clients. Ability to effectively resolve problems and handle complaints. Knowledge of customer service principles and standards. Ability to work in a fast-paced, multi-tasking environment and under pressure. English language proficiency at a minimum of B2 level. Desire to develop in the field of customer service quality management.We Offer:
Competitive salary and performance-based bonuses. Employment Visa + insurance. A friendly and professional team. Opportunities for career growth and development. Excellent conditions for working and relaxing in our holiday homes.
Job Type: Full-time
Pay: AED5,000.00 per month
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Job Detail
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Job IdJD2063585
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned