Customer Service Agent (female)
Doha, DAW, QA, Qatar
Job Description
Key Responsibilities:
Call back Process within 24 hours. Coordinate with destination on customs paperwork's for held shipments. Timely communication through Email / Fax / Telephone with relative department for problem resolution. Check unassigned traces every 30 minutes. Review all traces at least 2 times daily. Check pending traces and other transactions within 16 hours. Confirm delivery instructions with customer. Maintaining Quality feedback on trace resolve the issue. Follow up with customer as per standard.
Knowledge:
Courier and freight operations Knowledge/ background. Disciplined, strong communication skills. A customer first mindset. Ability to handle a fast-paced logistics environment.
Required Qualification & Skills:
Diploma is preferable High School is acceptable. Mandatory : MS Office, good communication skills.
Experience:
At least 3 years of relevant work
1-2 years preferably in logistics.
Others:
Working Hours / Shifts : 8 hrs/ day. Day off : Friday only currently / applicable to change. Age Limit : 25-35
With transferable visa Sponsorship.
Gender Preference : Female / FilipJoining Date : Immediate Join in
Job Type: Full-time
Pay: QAR6,000.00 - QAR7,000.00 per month
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Job Detail
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Job IdJD2010611
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned