Oversee customer financial accounts and process customer adjustments
. Make product recommendations or services to customers based on their needs and preferences. Oversee a team of customer service representatives and ensure they meet monthly quotas
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
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