Job Description

EGMA is seeking a

Customer Service Agent

with a background in

Optometry or Optical Sciences

to join our technical support team. This is a client-facing role focused on serving optical stores and internal sales teams by providing professional guidance on prescriptions, handling technical complaints, and ensuring seamless order and service support.

Key Responsibilities:

Respond to customer queries via phone and email regarding prescriptions, lenses, and orders Validate and recommend suitable lens materials based on optical requirements Troubleshoot product complaints related to vision discomfort, coatings, or fitting issues Coordinate with production, logistics, and sales to ensure full resolution Log communication and follow-ups using ERP/CRM systems Guide customers on lens features, limitations, and customizations

Requirements:

Bachelor's Degree in

Optometry

or any

related field

Minimum

1 year experience

in optical service, optometry clinics, or related customer support Strong knowledge of ophthalmic lenses and coatings Proficient in English, both spoken and written Experience using ERP tools is a plus Calm, detail-oriented, and customer-focused personality

Why Join EGMA?

Be part of a technical team serving leading optical brands across the UAE and beyond Work in a

rotational shift schedule

with cross-functional coordination Continuous learning in optical product lines, systems, and professional growth
Job Type: Full-time

Pay: AED3,000.00 - AED3,900.00 per month

Education:

Bachelor's (Required)
Experience:

optical related support: 1 year (Required)
Language:

English (Required)
Location:

* Dubai (Required)