Customer Service Agent
Job Description
Location
Doha, Qatar
Experience
Job Type
Outsourcing
Main responsibilities:
Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
* Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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Job Detail
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Job IdJD2087653
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned