Customer Service Agent
Abu Dhabi, AZ, AE, United Arab Emirates
Job Description
Customer Interaction:
Serve as the initial point of contact for clients, addressing inquiries, complaints, and service requests promptly and professionally.
Issue Resolution:
Effectively troubleshoot and resolve customer concerns related to property maintenance, coordinating with internal teams and external service providers as needed to ensure timely solutions.
Service Coordination:
Coordinate with maintenance teams, scheduling repairs, and service appointments in alignment with client needs and availability.
Client Relationship Management:
Maintain strong relationships with clients, ensuring satisfaction by providing continuous updates on the status of their requests and addressing any additional concerns.
Documentation and Reporting:
Accurately document customer interactions and issues, maintaining comprehensive records of service requests, resolutions, and ongoing tasks.
Provide regular reports to the management team regarding customer trends and feedback.
Quality Assurance:
Ensure service quality by conducting follow-ups to confirm customer satisfaction and identify areas for improvement in our service delivery.
Adaptability and Team Collaboration:
Adapt to evolving processes and work collaboratively with other departments to ensure seamless service delivery.
Job Types: Full-time, Fresher
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Job Detail
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Job IdJD2271726
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, AZ, AE, United Arab Emirates
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EducationNot mentioned