Job Description

About Us:

Join our dynamic team at PSI, where we value customer satisfaction and strive to deliver exceptional service.

Position Overview:

We are seeking a dedicated and enthusiastic

Customer Service Agent

(Junior Position) to support our customers with their inquiries and ensure a positive experience. This role is open to females only, in alignment with our diversity hiring practices.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, order status, and troubleshooting. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service quality. Provide feedback to management on customer concerns and product improvements.

Qualifications:

Gender: Female (as per company policy) High school diploma or equivalent; further education is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-focused mindset. Proficiency in Microsoft Office and basic CRM tools is desirable. Ability to work in a fast-paced environment and turn challenges into solutions.

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and inclusive work environment.

How to Apply:

Interested candidates should send their resume and a cover letter to charu.gupta@psinv.net with the subject line "Customer Service Agent Application."

We look forward to seeing how you can contribute to our team!

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month