The primary responsibility of a customer service receptionist is to provide customers with the best customer service possible. To answer phone calls & emails, schedule art classes for customers, transfer calls to designated employees, and diffuse customer complaints. Another primary responsibility for customer service receptionists is scheduling appointments for art school students. Responsibilities: - Organizing daily appointment schedules. - Performing research while on the phone gathering information from customers - Answer phone calls, take messages, and transfer calls related to art classes to Arabic speaking teachers, when required. - Using conflict resolution skills to diffuse angry customers - Prioritizing tasks to make sure the most important tasks are done first. - Entering new customer data efficiently and updating the information of existing customers. - Responsible for digital communication; answering customer emails and send emails designed to capture new customers. - Customer service receptionists find answers to customer questions in an efficient manner. - Sometimes, customers call or come into the company and don\'t behave nicely. It is the responsibility of the customer service receptionist to keep a cool, calm demeanour and do everything in their power to diffuse the customer. This requires conflict resolution skills and the ability to think on one\'s feet. - Create strong customer relationships & positive rapport \xe2\x80\x93 Going above and beyond for each and every guest. - Maintain a warm friendly environment \xe2\x80\x93 Avoid slouching, leaning over the desk, etc when serving guests. - Ensure all selling activities are recorded accurately on LDA databases - Such other duties as may reasonably be required from time to time. REQUIREMENTS: Must have experience in Art Supplies & Arts & Hobbies industry in general. At least 2 years of Customer Service experience
Valid UAE driving license is preferred.
Job Types: Full-time, Permanent Experience:
Customer Services: 2 years (Preferred) Language:
Arabic (Preferred)
English (Excellent) Job Type: Full-time Salary: AED 2,000 to 2,500 \xd9\x86\xd9\x88\xd8\xb9 \xd8\xa7\xd9\x84\xd9\x88\xd8\xb8\xd9\x8a\xd9\x81\xd8\xa9: \xd8\xaf\xd9\x88\xd8\xa7\xd9\x85 \xd9\x83\xd8\xa7\xd9\x85\xd9\x84 \xd8\xa7\xd9\x84\xd8\xb1\xd8\xa7\xd8\xaa\xd8\xa8: AED2,000.00 - AED2,500.00 \xd9\x84\xd9\x83\xd9\x84 \xd8\xb4\xd9\x87\xd8\xb1 \xd8\xa7\xd9\x84\xd9\x82\xd8\xaf\xd8\xb1\xd8\xa9 \xd8\xb9\xd9\x84\xd9\x89 \xd8\xa7\xd9\x84\xd8\xaa\xd9\x86\xd9\x82\xd9\x84/\xd8\xa7\xd9\x84\xd8\xa7\xd9\x86\xd8\xaa\xd9\x82\xd8\xa7\xd9\x84:

• Abu Dhabi: \xd8\xa7\xd9\x84\xd8\xaa\xd9\x86\xd9\x82\xd9\x84 \xd8\xa8\xd8\xb4\xd9\x83\xd9\x84 \xd9\x85\xd9\x88\xd8\xab\xd9\x88\xd9\x82 \xd8\xa3\xd9\x88 \xd8\xa7\xd9\x84\xd8\xaa\xd8\xae\xd8\xb7\xd9\x8a\xd8\xb7 \xd9\x84\xd9\x84\xd8\xa7\xd9\x86\xd8\xaa\xd9\x82\xd8\xa7\xd9\x84 \xd9\x82\xd8\xa8\xd9\x84 \xd8\xa7\xd9\x84\xd8\xa8\xd8\xaf\xd8\xa1 \xd9\x81\xd9\x8a \xd8\xa7\xd9\x84\xd8\xb9\xd9\x85\xd9\x84 (\xd9\x85\xd9\x81\xd8\xb6\xd9\x84)

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• Customer Services: \xd8\xb3\xd9\x86\xd8\xaa\xd8\xa7\xd9\x86 (\xd9\x85\xd8\xb7\xd9\x84\xd9\x88\xd8\xa8)

\xd8\xa7\xd9\x84\xd9\x84\xd8\xba\xd8\xa9:

• English fluently (\xd9\x85\xd9\x81\xd8\xb6\xd9\x84)

\xd8\xaa\xd8\xa7\xd8\xb1\xd9\x8a\xd8\xae \xd8\xa7\xd9\x84\xd8\xa8\xd8\xaf\xd8\xa1 \xd8\xa7\xd9\x84\xd9\x85\xd8\xaa\xd9\x88\xd9\x82\xd8\xb9: 15/11/2023