Job Description

Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank, Fujairah, United Arab Emirates

Role: Customer Relationship Officer Location: Abu Dhabi Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, projecting the warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency. Responsibilities:

Deposit account documentation: Handle inquiries related to deposit accounts, open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image. Staff Management and coordination: Manage subordinates, plan their training and appraisals. Perform other tasks as specified by Management. Specialist Skills / Technical Knowledge Required:

Broad knowledge of ADIB's Retail Banking financial products & services Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities Awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management information skills Computer skills Additional Information

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