Customer Relations Specialist

Dubai, United Arab Emirates

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Processing loan applications in the branch by exercising the control and evaluation processes determined by the company.
Evaluation of the documentation submitted by the Client.
Organization of the loan file and presentation of the case for approval according to the criteria defined in the lending process.
Management of various requests from clients regarding information and loan processes received from them.
Carrying out cash transactions for processed loan payments and cash management according to appropriate standards.
Serving customers in the branch, taking care of their requests and properly addressing reported problems according to the company\xe2\x80\x99s internal processes.

University degree.
Excellent communication skills (verbal and written).
Experience in the customer service sector for at least 1 year.
Strong skills in identifying and solving problems.
Analytical skills and attention to detail.
Professionally able to use Microsoft Office Suite, Outlook and Excel.
Excellent time manager and with the ability to prioritize the fulfillment of several tasks simultaneously.

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