Job Description

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The Customer Relations Coordinator is responsible for efficiently processing sales orders, supporting sales managers in customer communications, and coordinating cost-effective and timely transportation services. This role serves as a key link between customers, sales, logistics, and finance to ensure smooth order fulfillment and high levels of customer satisfaction.
Key Responsibilities
Manage assigned customer accounts and provide end-to-end customer support from order recording through fulfillment
Process, verify, and post invoices, delivery notes, and packing lists accurately
Coordinate with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date
Prepare, generate, and maintain reports for management review
Support the integration of suitable technology solutions to improve logistics efficiency and communication
Assess customer requirements and recommend appropriate transportation methods based on cost and delivery timelines
Address customer concerns and provide effective solutions to logistical challenges
Collaborate with internal departments to optimize logistics operations
Arrange shipment and transportation details with carrier agents and service providers
Develop and maintain strong relationships with carriers and customers
Perform general administrative tasks including filing, data entry, handling correspondence, and answering calls
Communicate with clients and vendors via phone, email, and in person
Assist with audits, fact-checking, and resolution of discrepancies
Carry out additional tasks as assigned by management
Requirements
Bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or a related field
Minimum of 2 years of relevant experience in trading, supply chain, accounting, logistics, or a related field.
Experience within an OEM vehicle spare parts manufacturing environment is a strong advantage.
Certified Customer Relations or Customer Service Support training.
Advanced working knowledge of MS Excel
Basic accounting knowledge
Strong understanding of logistics and transportation coordination
High level of accuracy and attention to detail
Excellent record-keeping and reporting skills
Ability to work effectively in a fast-paced environment
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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.

Skills Required