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Diageo Global Travel brings Diageo\xe2\x80\x99s international portfolio of alcoholic and non-alcoholic brands to consumers in travel retail. Travel retail represents the unique shopping spaces and duty free options active in airports and dedicated duty free sites all over the world. Global Travel also serves the airline and cruise ship community for on board purchases and in bar experiences. The business brings exclusive brand extensions and limited editions to travellers as well as in-airport experiences including luxury shop in shops and immersive pop-ups.

Global Travel is a brand building marketplace, with a consumer in a different mindset, captive, shopping with a different lens to the ordinary. A showcase opportunity enabling brands like Johnnie Walker to reach the No.1 whisky spot and our single malts to become the rare liquid gift or treat for shoppers in transit. Travel Retail is the home of gifting Gifts for self and others, for holiday moments, festive occasions and souvenirs with a sense of occasion and place.

We have recently redefined our ambition and strategy and are designing a future for our business where we lead the Total Beverage Alcohol category to become the most dynamic and fastest growing category in Global Travel, while accelerating Diageo to become the number one partner for our customers, through luxury brand building underpinned by our scale. We will do this by reaching more travellers, converting more of them to purchase both in store and online and thirdly increasing the value of their spend.

Working in Diageo Global Travel gives you a career experience like no other, touching all four corners of the world. We are a driven, agile, diverse and truly global team, based across 17 countries with our market HQ in London. People are a key enabler to deliver our strategy, and as part of investing behind our strategy we expanding our team.

The role

The role is responsible for the effective running of the Supply Operations for the MENA/India region and will support in managing the day-to-day Supply Chain & customer fulfilment into customers. The role will execute tasks involving logistics, allocation management, portfolio & regulatory management, inventory management & demand management across all primary and secondary customers for the region. In addition to being customer facing, these roles collaborate internally with the Commercial teams, Customer Service and central Planning & Logistics COE.

The Customer Operations lead owns all tasks related to the effective & seamless delivery of volumes into customers & deliver key Improve projects as part of our ambition to be the Supplier of Choice in the eyes of the Customer via leading The Advantage Group rankings and our customer collaboration roadmap.

Manage the Supply Chain outputs from the demand plan to fulfilment to maximise customer satisfaction.

Partner externally with customers to deliver segmentation & compliance to trading terms

Work directly with Commercial teams in Dubai and India to ensure day to day delivery of operational needs and to be supply point of contact for the region

Work closely with central Planning functions (Category teams and APAC P&L teams) to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance

Own GT improvement agenda with CS teams in your region

Top Accountabilities

Responsible for the Tier 3 reporting for the region.

Commercial \xe2\x80\x93 work within the WD cycle to have command over the sell out plans & understand where this has risk to fulfilment & problem solve with Planning & Logistics accordingly

Planning & logistics \xe2\x80\x93 work within the COE matrix structure to ensure the operation is delivering the functional RUN elements of the GT business

Customer Service \xe2\x80\x93 Leads strategic shifts in Customer Service area with the teams in Budapest, Manilla and Bangalore

Owns and develops relationship with MENA/India commercial teams

In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.

Manage GT Inventory levels ensuring SLOB management in control

Ideal Experience

5+ years relevant supply chain experience

Outstanding ability to build and maintain genuine relationships

Holistic skills across all Global Supply Chain & Procurement pillars.

High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment

Strong end to end supply chain FMCG understanding, alongside high levels of numerical competence and attention to detail

Experience of working with diverse teams indirectly

Experience in governance, brand change, manufacturing, logistics and planning preferable

About Us

With over 200 brands sold in more than 180 countries, we\xe2\x80\x99re the world\xe2\x80\x99s leading premium drinks company. Join us, and you\xe2\x80\x99ll collaborate with dedicated people from all corners of the world. You\xe2\x80\x99ll innovate and push boundaries, shaping a sustainable and more inclusive future that we can all be proud of.

With diversity at our core, we celebrate our people\'s individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard, and you\xe2\x80\x99ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we\xe2\x80\x99ll celebrate your work and help you reach your fullest potential.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world\xe2\x80\x99s very best people. Join us and help to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type : Regular

Primary Location: Dubai

Additional Locations :

Job Posting Start Date : 2023-04-18

Diageo