Working at Track24 is an experience like no other.
Imagine being part of a team that uses next generation advanced technological solutions to keep the people in our world safe and being the unsung heroes of this generation? Becoming part of the solution to protect, inform and mitigate risk to thousands of people, using our world class platforms and products? Joining a team that nurtures and cultivates employee development and skills, transforming individuals into being the best version of themselves?
Imagine this could be you...
Protecting, informing and engaging is at the heart of who we are. We want someone who is passionate at maintaining our companies ethos, and seeing our company vision - developing the company whilst developing themselves. Every employee is invested in to transform their skills by joining a network which is enthusiastic, collaborative and passionate about the significant, ground breaking work we do through our technological solutions. Innovation is nurtured at Track24 and every employee is made to feel like they contribute a significance to our company. Because when we invest in you - we invest in ourselves.
An exciting opportunity has arisen for a Customer Operations Associate to join our team who will be responsible for ensuring that our customers receive the best possible service in using our products. Because after all, our customers are at the heart of who we are. The nature of this role ensures that customer satisfaction is maintained at the highest level it can be, whether that's over the phone, via email or face to face interactions with customers. You will be working in a fast paced, target focused environment, constantly striving to ensure we’re providing the best customer service, approaching customers in a professional, respectful and ethical manner at all times.
Acting with pace in the effective management of any support queries raised by customers, raising these with our engineering team and supporting the customer through a resolution as quickly as possible should be a particular focus for the Customer Operations Associate. Working as a key member of the Commerical Team, this is very much a busy role in which you will need to be capable of building strong relationships, have the ability to manage a busy workload, provide excellent customer service, and can prioritise tasks efficiently.
Requirements As our Customer Operations Associate, you will be responsible for;

• Develop a deep knowledge of our markets and competitors in order to support the development and delivery of sales pitches, sales enablement content and proposals, ensuring that Track24 solutions are competitive, compelling and differentiated
• Provide effective pre-sales engagement to support Account Management and Channel Sales Partner functions, interpreting customer needs, supporting sales qualification and preparing and conducting demonstration and presentations. This includes incoming sales enquiries being handed to either business development or sales account management.
• Leading on technical aspects of the sales function and supporting sales functions with client meetings and query resolution,
• To attend meetings with potential customers to determine technical and business requirements, ensuring that all necessary information is collated to support the successful outcome throughout the sales funnel.
• Work with stakeholders to convert bid strategies into compliant, winning bids.
• Upon request, collaborate with the Sales Support Manager and Engineering team to make recommendations on new hardware devices that suit the business/customer needs going forward.
• Collaborate with the Engineering team to develop hardware scripts and any future improvements required to those scripts.
• Maintain consistent high-level technical knowledge of the product, version updates, and pricing.
• To constantly seek to improve the procedures and standards of pre-sales engagement and strategic bid pursuit management within the commercial team to ensure that use is maximised, and business benefit optimised.
• Provide support to sales in all aspects of hardware recommendation, procurement, platform activation and testing.
• Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts and other KPI’s.
• Oversee the maintenance, development and evolution of all pre-sales documentation and bid materials.
• Proactively support the transition of all customer accounts onto our new Atlas Platform, effectively collaborating with Customer Success to ensure that a comprehensive onboarding and training is delivered to each customer alongside account management.
• Ensuring the CRM is updated in a timely manner to accurately capture all customer engagement and transactions.
• Providing necessary data or reports from the CRM to support full sales cycle management.
• Support and coordinate sales and campaign activity such as client meetings, events and webinars.

Benefits Remote working
Enhanced annual leave
Healthcare insurance