About the role

The IMEAR (Indirect, Middle East & Africa) region is the department within Global Wholesale & Enterprise Networks which is responsible for end-to-end ownership of network infrastructure planning, deployment, and management in a technical & financial dimension. We manage carriers and collaborate with regional teams (Sourcing, Business Unit, CS&O) and entities to design, plan and deploy regional networks to guarantee optimal quality of service and maximize both profitability and competitiveness. We are a 'HYBRID' team, with a unique mixture of technical, business and financial responsibilities operating in an AGILE environment driven by empowerment, autonomy, experimentation, transparency, cooperation, adaptation, and flexibility. Your key tasks and activities will be centered around: 1. Customer Experience Champion and manage relationships with all channels via implementing a systematic process driven & customer centric approach Build an effective organizational network via outreaching to strategic accounts and key partners Liaise with all channels and OINIS stakeholders to identify areas of improvements, address pain points, and maximize collaboration Be the channel's SPOC for any clarification on IMEAR B-END and champion a unique customer experience Forecast, measure and report the impact of GLOBAL B-end initiatives maximizing synergies & P&L improvement 2. Partner Management: Develop and manage SITA intimacy including forward-looking intelligence and impact on per cluster/country/unit cost basis Represent OINIS at the SITA contract renewal committee clearly defining & addressing OINIS stakes in contractual transitions Represent OINIS in committees and network management meetings NAPC, PNPC, LTNDP preparation (with GCP & OINIS Strategy) Contribute to SITA transformational ambitions (e.g. towards SDWAN) and lead from OINIS perspective Setup & manage quarterly business reviews with channels & partners alike to drive bi-lateral engagement around network & access transformation programs including product portfolio enhancements Drive all EoL projects specifically as it relates directly to channel/partner perimeter e.g. CAT2/3 AGN EoL projects with SITA Streamline channel/partner optimization streams in collaboration with SITA BU, Direct/Indirect channels & and Sourcing for all B-End Regions 3. Channel Management Setup a quarterly Channel Business Review for communication/presentation toward IPC including but not limited to the new IMEAR network capabilities, IMEAR programs' impact on the different channels' profitability, and portfolio enrichment Participate in the DAC committees, representing the OINIS region and ensuring accurate and timely input is provided on access costs and cost reduction actions and opportunities Develop an interlock with all CMOs to anticipate the impact of the different channels deals on IMEAR B-END (network and profitability) and source in required areas of enhancements Act as the primary interface to the selling region from the OINIS regional team, for both pre- and post-sales for margin improvement perspective (renewals, etc...) Identify customer margin improvements with the regional IPC teams and regional account teams Support the different channels and sales community in understanding their customer inventory and different OINIS programs Develop A-end optimization programs with main stakeholders (Sourcing, CS&O) and lead back-office improvements activities