CUSTOMER LOYALTY REPRESENTATIVE
Based in Dubai, Hello Chef is a rapidly growing weekly subscription meal kit company. We\xe2\x80\x99re looking to change the way people cook and eat forever and to achieve that we\xe2\x80\x99ve invested in hiring the best people and creating the best systems.
We are looking for a Customer Loyalty Representative to join our team in discovering how satisfied our customers are and what our customers love with what they receive from us.
You will work with varied teams, be part of improving the processes and technology used, as well as receive and action nearly instant feedback from customers. You\'ll also learn to manage expectations and deliver stellar customer service. You will be groomed to take on bigger responsibilities as the company grows.
Mission
You would be the go-to person for all customer connections \xe2\x80\x93 answering customer support queries using a variety of different channels. You have strong empathy and advocate for the customer: it\'s second nature for you to jump on something right away if someone is not happy or has a question or concern, closing the loop in ensuring the customer experience and convenience is delivered. Your additional focus is supporting new customer conversion and related marketing activities.
You will have excellent English language ability (speaking, writing, and reading). You have a strength in simplification: you make it easy for the customers without over-complicating (We have customers from over 75 nationalities). You are open to learning and creating new processes and ways of working.
Accountabilities
You\xe2\x80\x99ll be in responsible for: