Job Description

Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Lifecycle Manager role at Al-Futtaim Group is responsible for designing and executing end-to-end customer engagement strategies that drive long-term value across UHNW, retail, and automotive finance segments. Based in Dubai, this role focuses on shaping seamless customer journeys from onboarding through retention, with a strong emphasis on digital sales growth, personalized communications, and data-driven lifecycle optimization. The position works closely with lifestyle partnerships, CRM, analytics, and cross-functional business teams to ensure consistent, compliant, and high-impact customer experiences.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Customer Experience
Function: Customer Lifecycle Management
Salary: AED 30000-45000 per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and execute comprehensive customer lifecycle communication strategies covering onboarding, engagement, retention, and reactivation
• Design personalized communication journeys that enhance customer experience and support digital sales growth
• Partner with lifestyle alliances and partnership teams to integrate value-added offers into customer journeys
• Analyze lifecycle performance metrics and engagement data to continuously optimize communication strategies
• Ensure all customer communications comply with regulatory requirements and Al-Futtaim brand guidelines
• Collaborate with CRM, analytics, marketing, and business teams to align customer engagement initiatives
• Drive initiatives focused on increasing customer lifetime value through customer-obsessed and data-led strategies
• Share insights and best practices across teams to strengthen enterprise-wide customer management capabilities

Ideal Profile

• Strong customer-centric mindset with a clear focus on maximizing customer lifetime value
• Proven ability to design and execute lifecycle communication and engagement strategies
• Solid business acumen with experience translating insights into measurable outcomes
• Comfortable working across cross-functional teams in complex, matrix environments
• Analytical and performance-oriented, with the ability to optimize strategies using data

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field
• Minimum 5 years of experience in customer lifecycle management, CRM, or customer engagement roles
• Demonstrated experience in developing and managing personalized customer communication programs
• Exposure to lifestyle partnerships, financial services, or automotive sectors is an advantage

Why Join Us

• Strategic role influencing customer experience and digital growth across key Al-Futtaim businesses
• Opportunity to work on high-value customer segments in a data-driven environment
• Strong career growth potential within one of the region's most diversified business groups

About the Company
Al-Futtaim Group is one of the Middle East's most respected and diversified private business groups, headquartered in Dubai. With operations spanning automotive, financial services, real estate, retail, and healthcare, the group employs more than 35000 people across over 20 countries and continues to invest in innovation, customer experience excellence, and long-term value creation.
Job Title Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Lifecycle Manager role at Al-Futtaim Group is responsible for designing and executing end-to-end customer engagement strategies that drive long-term value across UHNW, retail, and automotive finance segments. Based in Dubai, this role focuses on shaping seamless customer journeys from onboarding through retention, with a strong emphasis on digital sales growth, personalized communications, and data-driven lifecycle optimization. The position works closely with lifestyle partnerships, CRM, analytics, and cross-functional business teams to ensure consistent, compliant, and high-impact customer experiences.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Customer Experience
Function: Customer Lifecycle Management
Salary: AED 30000-45000 per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and execute comprehensive customer lifecycle communication strategies covering onboarding, engagement, retention, and reactivation
• Design personalized communication journeys that enhance customer experience and support digital sales growth
• Partner with lifestyle alliances and partnership teams to integrate value-added offers into customer journeys
• Analyze lifecycle performance metrics and engagement data to continuously optimize communication strategies
• Ensure all customer communications comply with regulatory requirements and Al-Futtaim brand guidelines
• Collaborate with CRM, analytics, marketing, and business teams to align customer engagement initiatives
• Drive initiatives focused on increasing customer lifetime value through customer-obsessed and data-led strategies
• Share insights and best practices across teams to strengthen enterprise-wide customer management capabilities

Ideal Profile

• Strong customer-centric mindset with a clear focus on maximizing customer lifetime value
• Proven ability to design and execute lifecycle communication and engagement strategies
• Solid business acumen with experience translating insights into measurable outcomes
• Comfortable working across cross-functional teams in complex, matrix environments
• Analytical and performance-oriented, with the ability to optimize strategies using data

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field
• Minimum 5 years of experience in customer lifecycle management, CRM, or customer engagement roles
• Demonstrated experience in developing and managing personalized customer communication programs
• Exposure to lifestyle partnerships, financial services, or automotive sectors is an advantage

Why Join Us

• Strategic role influencing customer experience and digital growth across key Al-Futtaim businesses
• Opportunity to work on high-value customer segments in a data-driven environment
• Strong career growth potential within one of the region's most diversified business groups

About the Company
Al-Futtaim Group is one of the Middle East's most respected and diversified private business groups, headquartered in Dubai. With operations spanning automotive, financial services, real estate, retail, and healthcare, the group employs more than 35000 people across over 20 countries and continues to invest in innovation, customer experience excellence, and long-term value creation.
Post Details
Job Start Date
Salary from 30000.00
Salary to 45000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required