Job Description

Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Lifecycle Manager role at Al-Futtaim Group in Dubai is responsible for driving customer engagement, retention, and value across UHNW, retail, and automotive finance customer segments. This role focuses on designing and executing lifecycle communication strategies that enhance customer experience, increase digital sales, and maximize customer lifetime value while ensuring compliance with brand and regulatory standards.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Marketing Management
Salary: 28000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and execute end-to-end customer lifecycle communication strategies from onboarding to retention
• Design and manage personalized communication journeys that support digital sales and engagement objectives
• Partner with lifestyle alliances and partnership teams to integrate relevant offers into customer journeys
• Analyze lifecycle performance metrics and customer behavior to optimize engagement strategies
• Ensure all customer communications align with regulatory requirements and brand guidelines
• Collaborate with cross-functional teams to align insights and deliver cohesive customer strategies
• Drive initiatives that increase customer lifetime value through data-driven and customer-focused approaches

Ideal Profile

• Bachelor's degree in Marketing, Business, or Communications
• Minimum 5 years of experience in customer lifecycle management, CRM, or customer engagement roles
• Proven experience in developing and executing personalized customer communication strategies
• Strong business acumen with the ability to translate insights into measurable outcomes
• Experience working with lifestyle partnerships or financial services environments is an advantage

Skills Set

• Customer lifecycle strategy and execution
• CRM and customer engagement management
• Personalized communication and journey design
• Performance analysis and optimization
• Cross-functional collaboration
• Regulatory and brand compliance

Why Join Us

• High-impact role influencing customer engagement and long-term value creation
• Opportunity to work across UHNW, retail, and automotive finance segments
• Competitive compensation aligned with Al-Futtaim Group standards
• Exposure to data-driven marketing, CRM, and lifecycle innovation
• Career growth within a diversified regional group

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. With a strong focus on customer-centric strategies and innovation, the Group continues to invest in advanced lifecycle management and engagement capabilities to build lasting customer relationships across its businesses.
Job Title Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Customer Lifecycle Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The Customer Lifecycle Manager role at Al-Futtaim Group in Dubai is responsible for driving customer engagement, retention, and value across UHNW, retail, and automotive finance customer segments. This role focuses on designing and executing lifecycle communication strategies that enhance customer experience, increase digital sales, and maximize customer lifetime value while ensuring compliance with brand and regulatory standards.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Marketing Management
Salary: 28000-40000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Develop and execute end-to-end customer lifecycle communication strategies from onboarding to retention
• Design and manage personalized communication journeys that support digital sales and engagement objectives
• Partner with lifestyle alliances and partnership teams to integrate relevant offers into customer journeys
• Analyze lifecycle performance metrics and customer behavior to optimize engagement strategies
• Ensure all customer communications align with regulatory requirements and brand guidelines
• Collaborate with cross-functional teams to align insights and deliver cohesive customer strategies
• Drive initiatives that increase customer lifetime value through data-driven and customer-focused approaches

Ideal Profile

• Bachelor's degree in Marketing, Business, or Communications
• Minimum 5 years of experience in customer lifecycle management, CRM, or customer engagement roles
• Proven experience in developing and executing personalized customer communication strategies
• Strong business acumen with the ability to translate insights into measurable outcomes
• Experience working with lifestyle partnerships or financial services environments is an advantage

Skills Set

• Customer lifecycle strategy and execution
• CRM and customer engagement management
• Personalized communication and journey design
• Performance analysis and optimization
• Cross-functional collaboration
• Regulatory and brand compliance

Why Join Us

• High-impact role influencing customer engagement and long-term value creation
• Opportunity to work across UHNW, retail, and automotive finance segments
• Competitive compensation aligned with Al-Futtaim Group standards
• Exposure to data-driven marketing, CRM, and lifecycle innovation
• Career growth within a diversified regional group

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. With a strong focus on customer-centric strategies and innovation, the Group continues to invest in advanced lifecycle management and engagement capabilities to build lasting customer relationships across its businesses.
Post Details
Job Start Date
Salary from 28000.00
Salary to 40000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required