Job Description

Job Information

Date Opened

07/30/2025

Job Type

Full time

Job Opening Status

In-progress

Work Experience

4-5 years

Industry

Technology

Salary

6500

City

Dubai

State/Province

Dubai

Country

United Arab Emirates

Zip/Postal Code

337-1500

About Us

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

: As a Customer Lifecycle Consultant within Bank, you will play a crucial role in guiding customers through their banking journey. You will ensure that clients receive exceptional support and personalized advice from the moment they open an account and throughout their relationship with the bank.

Requirements

Job Requirements:



Minimum of 2-3 years of experience in customer service or a similar role within the UAE.


Prior experience in the banking or financial services industry, especially in an Islamic banking setting.


Excellent communication and interpersonal skills.


Strong organizational abilities and attention to detail.


Familiarity with CRM systems and the Microsoft Office Suite.


Bilingual proficiency in English and Arabic preferred.

Benefits

Required Qualifications:



Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline.


Certification in customer relationship management or a related field is an advantage.


A solid understanding of Islamic banking products and principles is highly preferred.


Key Performance Indicators (KPIs):



Customer satisfaction and loyalty scores.


Successful onboarding of new customers and reactivation of inactive accounts.


Customer retention and growth metrics.- Timeliness and effectiveness in resolving customer inquiries.


Meeting and exceeding individual and team performance targets related to customer lifecycle management