Customer Happiness Consultant
Dubai, United Arab Emirates
Job Description
Job Title: Customer Happiness Consultant (Emirati National with Family Book)Company: Nathan & Nathan HREducational Background: High school diploma or Diploma (university certificate)Experience: 1-2 years of experience, preferably with Tadbeer Center and programLocation: DubaiResponsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Assist customers in understanding the services offered by Expat Maid "Tadbeer Center," including the Tadbeer program, eligibility criteria, and application process.
- Guide customers through the documentation and application procedures, ensuring accuracy and compliance with regulatory requirements.
- Typing customer applications through the government portal with accuracy and speed.
- Coordinate with internal departments to facilitate the smooth processing of customer applications, and service requests.
- Provide personalized assistance and support to customers, offering solutions to their specific needs and requirements.
- Maintain accurate records of customer interactions, transactions, and feedback, utilizing the Tadbeer system.
- Conduct follow-up calls or emails with customers to ensure their satisfaction with the services provided and address any outstanding issues.
- High school diploma or Diploma (university certificate) in a relevant field.
- 1-2 years of experience in a similar role, preferably with Tadbeer Center and program.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
- Knowledge of domestic worker recruitment processes and regulations in the UAE is preferred.
- Detail-oriented with excellent organizational and multitasking abilities.
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Job Detail
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Job IdJD1655050
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned