Job Description

Customer Experience Specialist - Dubai, UAE
Position Overview
Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
• Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
• Conduct data deep dives across customer journeys to identify opportunities for improvement
• Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
• Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
• Contribute to discovery research on key issues such as cancellations, order delays, and support performance
• Prepare insight reports and presentations for senior leadership and business reviews
• Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring

Candidate Requirements

• 3-5 years of experience in customer insights, analytics, or CX research
• Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills
• Experience working with survey platforms such as Qualtrics
• Ability to turn complex datasets into actionable recommendations
• Strong communication and presentation skills with experience engaging leadership teams
• Detail-oriented, proactive, and comfortable navigating ambiguity
• Preferred background in tech, e-commerce, or logistics industries

Why Join Us

• Opportunity to influence customer-centric strategies in one of the region's fastest-growing platforms
• Competitive salary with attractive benefits and Talabat credit
• Collaborative work environment with international exposure
• Professional growth opportunities supported by training and recognition programs
• Access to modern workspaces, wellness initiatives, and healthcare benefits

About the Company
Talabat, headquartered in Dubai, UAE, is the Middle East's leading food and quick commerce delivery platform and a member of the Delivery Hero Group. Since 2004, Talabat has connected millions of customers with restaurants, local shops, and groceries across eight countries in the region. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to redefine customer experience and logistics innovation across the Middle East.
Job Title Customer Experience Specialist - Dubai, UAE
Customer Experience Specialist - Dubai, UAE
Position Overview
Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
• Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
• Conduct data deep dives across customer journeys to identify opportunities for improvement
• Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
• Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
• Contribute to discovery research on key issues such as cancellations, order delays, and support performance
• Prepare insight reports and presentations for senior leadership and business reviews
• Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring

Candidate Requirements

• 3-5 years of experience in customer insights, analytics, or CX research
• Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills
• Experience working with survey platforms such as Qualtrics
• Ability to turn complex datasets into actionable recommendations
• Strong communication and presentation skills with experience engaging leadership teams
• Detail-oriented, proactive, and comfortable navigating ambiguity
• Preferred background in tech, e-commerce, or logistics industries

Why Join Us

• Opportunity to influence customer-centric strategies in one of the region's fastest-growing platforms
• Competitive salary with attractive benefits and Talabat credit
• Collaborative work environment with international exposure
• Professional growth opportunities supported by training and recognition programs
• Access to modern workspaces, wellness initiatives, and healthcare benefits

About the Company
Talabat, headquartered in Dubai, UAE, is the Middle East's leading food and quick commerce delivery platform and a member of the Delivery Hero Group. Since 2004, Talabat has connected millions of customers with restaurants, local shops, and groceries across eight countries in the region. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to redefine customer experience and logistics innovation across the Middle East.
Post Details
Job Start Date 1970-01-01
Salary from 10000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required