This is your opportunity to be part of a customer centric team.

You will be responsible to process all sales orders with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer\xe2\x80\x99s satisfaction.

Here\xe2\x80\x99s some of the other things you can look forward to:

Sales order processing in the ERP system as per the Care working procedures, from various entry channels (including facilitating the product availability, product alternative finding, initiating productions and/or multi-tint productions, facilitating the on-time delivery, order confirmation and invoicing process, archiving).

Facilitate credit limit increase, if need so during the sales order process and sales orders related documentation management.

Customer master data management within the sales order process when required (add new delivery address).

Prioritize orders in case of shortages as per the customers classification, and in case of need, according to the rules provided by the direct line manager.

Coordinate return orders and issuing related credit notes (ensuring the appropriate virtual stocks handling), as per the Care working procedures.

Proactively manage the outbound and inbound communication with the customers utilizing the provided communication tools (e.g. calls/e-mails/etc.), including claims management, ensuring the professional communication level and high level of customer experience \xe2\x80\x93 within the company communication guidelines.

Provide the Customer Care related needed information to the internal & external auditors, as per the requests (including Impero controls).

Provide basic technical and product related support for the customers within the daily order handling process.

Ambassador of e-commerce platforms & similar digital ordering tools adoption for the customers, and support for the customer with the onboarding process.

Service delivery within Service Level Agreement and also maintaining good cross-country working relationship.

You will report to the Customer Care Manager.

The role will be based in Sharjah/UAE

We\xe2\x80\x99re looking for an energetic individual with a positive attitude and the ability to learn.

Our ideal candidate will come from an international experience with cross cultural , cross functional environment.

You should also have the following qualifications:

Experience in a busy Customer Service

\xe2\x80\x8bExperience in standard operating procedures

\xe2\x80\x8bAbility to understand and have basic product knowledge

\xe2\x80\x8bExperience in using ERP-systems (Microsoft preferred)

\xe2\x80\x8bProficiency with standard MS Office programs

\xe2\x80\x8bExperience with CRM is a plus

E-mail and call etiquettes

\xe2\x80\x8bProficiency in English language (both written and verbal)

Application and further information

For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your application letter with a CV in English via the link no later than the 19 May 2023.

Please note that the interviews will take place 1-2 weeks after the application deadline, and you may want to pencil this time in your diary to avoid any holiday clashes.

More about Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due 2023-05-19

Seniority Level Mid-Senior level

Job Functions Customer Service

Industry

Chemicals

Across the globe, Hempel\xe2\x80\x99s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. \xe2\x80\x8b

Hempel