This is your opportunity to be part of a customer centric team.

You will be responsible to process all sales orders pertaining to Marine segment with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer\xe2\x80\x99s satisfaction.

Here\xe2\x80\x99s some of the other things you can look forward to:

\xe2\x80\x8b\xe2\x80\x8bFirst point of contact for the customers, providing service and customer experiences by responding to them via multiple channels (for example mail, phone, Sales rep)

Processing and managing all types of purchase orders and related enquiries

\xe2\x80\x8bUsing all given company tools to provide excellent quality of service to the customer

Competent and timely response on order-related customer claims

Strong compliance focus in all financial transactions\xe2\x80\x8b

After Care - best practice in documentation

You will report to the Customer Care Team Lead.

The role will be based in Sharjah (UAE)

You should also have the following qualifications:

Experience in a busy Customer Service environment

\xe2\x80\x8bExperience in standard operating procedures

\xe2\x80\x8bAbility to understand and have basic product knowledge

\xe2\x80\x8bExperience in using ERP-systems/CRM software

\xe2\x80\x8bProficiency with standard MS Office programs

E-mail and call etiquettes

\xe2\x80\x8bProficiency in English language (both written and verbal)

Excellent organization skills, able to set priorities and responsive to customer requests.

Able to prioritize and meet deadline while handling interruptions and working under pressure.

Self-motivated, pro-active and a team player.

Application and further information

For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your application letter with a CV in English via the link no later than 25- May-2023.

Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes.

More about Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due 2023-05-25

Seniority Level Mid-Senior level

Job Functions Customer Service

Industry

Chemicals

Across the globe, Hempel\xe2\x80\x99s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. \xe2\x80\x8b

Hempel