Job Description

Job Purpose




To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.




Job Requirements



Education/Certification and Continued Education




High school Certificate




Years of Experience




1-2 years relevant experience




Knowledge and Skills




Customer service skills/ certification is an advantage



Exposure to multicultural environment



Well groomed with pleasant personality



Excellent communication skills




Essential Roles and Responsibilities



Functional Roles and Responsibilities




Be part of the Telemarketing activities during campaigns.



Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance



Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor



Direct the customer to the relevant advisor who will attend to him



Call customers to get follow feedback on their visits to ATM.



Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction



Support the reception in managing the courtesy vehicles.



* Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.