: * Request, collects, sort and prepare medical / patient\'s files from the MRD for appointment patients.

• Prepare different insurance claim forms to go with the files and arrange them in the respective doctor\'s chambers.
• Maintains confidentiality of the files at all times
• Cater to the needs of the all incoming patients (with or without appointments).
• Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
• Record incoming messages of doctors.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Participates in the monthly staff educational conferences
• Committed to do all the duties (with different timings) accordingly as assigned by the Supervisors.
• Develops and maintains the feedback / complaint procedure for customers to use and receive redressal
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides information about the medical insurance coverage to patients and check the same thru online eligibility diligently before sending the patient to the doctor.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Performs duties of handling Patient / Telephone / back office work.
• Daily auditing of insurance claims
• Count money in cash drawers at the beginning of shift to ensure that amount is correct.
• Compute and record totals of transactions.
• Collecting cash as per payment slip.
• Track the correct service with price as per request by the doctor.
• Receive payment by cash, cheque, credit card and vouchers.
• Verify the insurance card validity, coverage and approval status. Check doctors and patients signature, eligibility on the claim form.
• Issue receipt & detailed summary of bills.
• Submitting previous day collecting to accounts.
• Handling admission and discharge of patient in hospital.
• Work in all shifts as scheduled by the Head of Department.
• Strictly adheres to organization\'s regulations and policies especially those related to infection control, patient safety, JCI.
• Supports Continuous Quality Improvement and participates and contributes to all
• The quality assurance activities of the service.
• Participates and contributes in scheduled in-service training programs.
• Exercises effective interpersonal skills in dealings with department staff, associates and Management.

NMC Healthcare