. We are looking for a well-spoken, service-oriented individual who can handle customer inquiries with professionalism and ensure a smooth experience for every client. If you enjoy helping people and can manage communication efficiently, this role is ideal for you.
Key Responsibilities:
Handle incoming calls, emails, and customer messages promptly and professionally.
Provide accurate information about services, pricing, and delivery schedules.
Assist customers with booking, tracking, and service-related queries.
Follow up with clients to confirm requirements and ensure satisfaction.
Coordinate with the operations and logistics teams to resolve issues quickly.
Maintain customer records, complaints, and service logs.
Support the sales team by generating leads and scheduling service appointments.
Manage customer feedback and escalate concerns when necessary.
Ensure a positive and smooth customer experience at every interaction.
Qualifications:
Previous experience in customer service, preferably in logistics or service industries.
Strong communication skills in English; additional languages are an advantage.
Good computer skills (MS Office, CRM tools).
Ability to handle pressure and multitask effectively.
Professional attitude, patience, and problem-solving ability.
Strong interpersonal skills and a customer-first mindset.
Becoming a
Customer Care Executive
at Trustbend Packers & Movers in
Dubai
offers you the chance to be a valuable link between clients and operations. If you thrive in a customer-focused environment and enjoy ensuring smooth service delivery, we welcome your application.
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