Job Description

Al Haktur IT Solutions is seeking a professional and customer-focused

Customer Care Executive

to join our dynamic team in

Dubai

. This role is perfect for individuals who enjoy interacting with clients, resolving queries, and ensuring a seamless customer experience. If you are passionate about delivering excellent service, we want you on our team.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats in a professional manner Provide accurate information about company products, services, and solutions Resolve customer issues and complaints effectively within set timelines Coordinate with internal departments to ensure customer needs are met Maintain and update customer records in the CRM system Identify customer requirements and offer suitable solutions Assist in building long-term relationships with clients through excellent service Contribute to customer feedback collection and improvement processes

? Requirements:

Bachelor's degree or diploma in Business Administration, Communication, or a related field Proven experience in customer service, preferably in IT or service-based industries Strong communication and problem-solving skills Proficiency in MS Office and CRM software Ability to handle multiple tasks in a fast-paced environment Fluency in English (Arabic or other languages is an advantage) Positive attitude, patience, and customer-first mindset

Joining as a

Customer Care Executive at Al Haktur IT Solutions in Dubai

offers you the opportunity to grow within a professional environment while playing a vital role in delivering outstanding customer experiences. If you are motivated to contribute to customer satisfaction and long-term client success, we encourage you to apply today.