, we are committed to delivering excellent service and seamless logistics solutions. We are currently seeking a
Customer Care Executive
to join our team in
Dubai
. The ideal candidate will be passionate about customer service and capable of handling client inquiries and concerns efficiently and professionally.
Key Responsibilities:
Respond to customer inquiries via phone, email, and other communication channels.
Handle complaints and resolve issues in a timely and professional manner.
Coordinate with internal teams to ensure customer needs are met promptly.
Provide accurate information regarding services, shipment tracking, and delivery schedules.
Maintain records of customer interactions and transactions.
Follow up with customers to ensure satisfaction and gather feedback.
Prepare reports on customer service metrics and suggest improvements.
Requirements:
High school diploma or bachelor's degree in a relevant field.
Prior experience in customer service, preferably in the logistics or supply chain sector.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Ability to handle multiple tasks and remain calm under pressure.
Proficiency in Microsoft Office and CRM systems.
Joining
Noorka Logistics
in
Dubai
means becoming a part of a customer-focused and fast-paced team. If you are enthusiastic about building strong client relationships and have a service-driven mindset, we look forward to welcoming you aboard.
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