Customer Care Executive

Abu Dhabi - Dubai, United Arab Emirates
NAJMA CONSULTANCY
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Job Description

sWe are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units.Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward clients at all times.
  • Handle incoming calls, emails, and inquiries from customers.
  • Respond to client inquiries via phone, email, chat or other communication channels.
  • Address and resolve customer issues, concerns, and inquiries promptly and professionally
  • Acknowledging and resolving client complaints if requires as per the Management instruction.
  • Responding to customer inquiries and resolving issues in a timely and efficient manner
  • Identifying and addressing areas for improvement in the customer care process
  • Maintaining accurate and up-to-date records of all customer interactions
  • Keeping records of client interactions, transactions, comments, and complaints and reporting on regular basis
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Follow-up with the clients and keep the relationship for smooth and continues business operation
Qualifications
  • Any Bachelor\xe2\x80\x99s Degree
  • Minimum 2 years of experience in customer service or a related field is preferred.
  • Excellent communication skills in English
  • Ability to remain calm and professional in challenging situations.
  • Working knowledge of MS office tools
  • Proven ability to work in a fast-paced environment.
  • Strong client-facing and communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Nationality: Filipino
Interested candidates are invited to submit their resume outlining their qualifications and relevant experience in the "apply" section and email to info@najmaconsultancy.com with your CV. Contact Number: +971565115753QualificationsBachelor\'s DegreeBasic InfoFunctional Area: Customer ServiceSalary: CompetitiveIndustry: TrainingJob type: Full TimeCurrent Role: Customer Care ExecutiveJob Payment: WeeklyJob shift: DayCurrent vacancy: 2Desire candidate profileCustomer Care ExecutiveCompany Hiring ForNajma ConsultancyCompany ProfileNajma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Safety Training . Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations.

Najma Consultancy

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Job Detail

  • Job Id
    JD1657706
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi - Dubai, United Arab Emirates
  • Education
    Not mentioned
 
 
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