Customer Care Breifing Coordinator
Doha, Qatar
Job Description
As Customer Care Briefing Coordinator, you will be responsible for registration of cases in Customer Care database for GCEO and higher management memo preparation. Helps in preparing memos, updates and reports required by higher management. Monitors and tracks the investigation process and completion of investigation report through the entire cycle. Undertakes additional tasks as directed by the Line Manager in order to support briefing initiatives and requirements. Ensures the consistent delivery of customer service within the unit and ensure adherence to the industry leading service levels.
Be a part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
- Performs duties that support the requirements of the unit in maintaining a smooth recording and tracking process of all GCEO/COCE memo / reports. Ensures that all cases requiring a report is registered in the unit’s database for proper tracking
- Provides business documentation support which includes report writing
- Responsible in compiling a file of all released memos as well as all approved/signed memos received from GCEO/COCE office and ensure that all files are complete, properly maintained, and updated
- Analyze and study reports generated from concerned departments internally to establish whether it is sufficient to generate and finalize the memo
- Communicate externally and internally using simple terminologies, verbal and written communication should involve a high level of professionalism and positive vocabulary
- Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes to validate the actions taken necessary in writing the report
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLA and meet the deadlines.
- Perform other department duties related to his/her position as directed by the Head of the Department
Be a part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
- Bachelor’s Degree or equivalent with 03 years of minimum job-related experience
- Excellent communication skills
- Customer Relations related field experience
- Commercial and service delivery skills
- Frontline customer service experience in an airline or hospitality industry
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Knowledge of Amadeus is preferred
About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
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Job Detail
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Job IdJD1424943
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, Qatar
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EducationNot mentioned