Job Description

Customer Care and Services Manager - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Position Overview
The Customer Care and Services Manager role in Dubai leads capacity management and customer care operations across online and offline channels. This position represents the face and voice of the Carrefour brand, ensuring service excellence, cost efficiency, and a consistently high-quality customer experience across every touchpoint.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 16000-23000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer experiences across all channels, resolving complex cases professionally and in line with Customer Care standards
• Maximize sales outcomes through strong product knowledge, cross-selling, and personalized customer interactions
• Collaborate with store operations, people and organization, IT, supply chain, and merchandising teams to resolve customer issues and improve service delivery
• Use CRM and e-commerce systems accurately, ensuring complete documentation and strict data protection compliance
• Ensure adherence to company policies, processes, and procedures across customer care operations
• Monitor schedules and operational forecasts to maintain efficient workflows and service levels
• Train, coach, and mentor customer care representatives, supporting performance management and continuous development
• Provide inputs on training needs, manpower planning, and operational improvements to senior management

Ideal Profile

• Bachelor's degree in Business, Marketing, or a related discipline
• Minimum 3 years of experience in a similar customer care or services management role
• Previous exposure to sales or retail environments such as FMCG, department stores, or travel and leisure
• Strong communication skills with high accuracy in both Arabic and English
• High technical proficiency with strong understanding of premium customer service standards
• Commercially driven mindset with excellent problem-solving and influencing skills
• Proactive, flexible, and collaborative leader with a positive and energetic approach

Why Join Us

• Lead customer experience operations for one of the region's most recognized retail brands
• Work in a fast-paced, customer-centric environment with strong cross-functional exposure
• Influence service quality and customer satisfaction at scale
• Competitive compensation with long-term career development opportunities

About the Company
Majid Al Futtaim Retail operates Carrefour across the UAE, delivering trusted retail and grocery experiences to millions of customers. As part of Majid Al Futtaim Group, the Retail division is known for operational excellence, customer focus, and a strong commitment to continuous improvement across the Middle East, Africa, and Asia.
Job Title Customer Care and Services Manager - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Customer Care and Services Manager - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Position Overview
The Customer Care and Services Manager role in Dubai leads capacity management and customer care operations across online and offline channels. This position represents the face and voice of the Carrefour brand, ensuring service excellence, cost efficiency, and a consistently high-quality customer experience across every touchpoint.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 16000-23000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer experiences across all channels, resolving complex cases professionally and in line with Customer Care standards
• Maximize sales outcomes through strong product knowledge, cross-selling, and personalized customer interactions
• Collaborate with store operations, people and organization, IT, supply chain, and merchandising teams to resolve customer issues and improve service delivery
• Use CRM and e-commerce systems accurately, ensuring complete documentation and strict data protection compliance
• Ensure adherence to company policies, processes, and procedures across customer care operations
• Monitor schedules and operational forecasts to maintain efficient workflows and service levels
• Train, coach, and mentor customer care representatives, supporting performance management and continuous development
• Provide inputs on training needs, manpower planning, and operational improvements to senior management

Ideal Profile

• Bachelor's degree in Business, Marketing, or a related discipline
• Minimum 3 years of experience in a similar customer care or services management role
• Previous exposure to sales or retail environments such as FMCG, department stores, or travel and leisure
• Strong communication skills with high accuracy in both Arabic and English
• High technical proficiency with strong understanding of premium customer service standards
• Commercially driven mindset with excellent problem-solving and influencing skills
• Proactive, flexible, and collaborative leader with a positive and energetic approach

Why Join Us

• Lead customer experience operations for one of the region's most recognized retail brands
• Work in a fast-paced, customer-centric environment with strong cross-functional exposure
• Influence service quality and customer satisfaction at scale
• Competitive compensation with long-term career development opportunities

About the Company
Majid Al Futtaim Retail operates Carrefour across the UAE, delivering trusted retail and grocery experiences to millions of customers. As part of Majid Al Futtaim Group, the Retail division is known for operational excellence, customer focus, and a strong commitment to continuous improvement across the Middle East, Africa, and Asia.
Post Details
Job Start Date
Salary from 16000.00
Salary to 23000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required