Proclinical are recruiting a CSM - Middle East for a consultancy. This role is on a permanent basis and is located in Dubai.

Responsibilities:

• Supervise customer dashboards, recognise risks and take action when required to guarantee optimal customer experience and product usage.
• Handle, structure, and develop cooperation with the current and new third-party agents in the ME region.
• Cooperate and teamwork with any other customer success managers in the team for the region.
• Form account plans for mapping out customer/account landscape and produce plans for driving, protecting ow enhancing value in accounts.
• Generate and document user success stories and discuss these to buyers.
• You will secure and develop the top 10 accounts of the ME region.
• Responsible for the formed sales procedure to drive value and constantly utilising the CRM to document prospect interaction, guaranteeing effective lead management.
• Other duties may be assigned to this role.

Key Skills and Requirements:

• Educated to a degree level in a scientific, business, communications or any other similar fields.
• At least 8+ years of experience in sales such a lead generation, inside and outside sales, business development, customer service, etc.
• At least 5 years of experience in CRM and prospect management systems, ideally salesforce.com.
• Familiarity in structuring a sales location, regularly report progress and being force of submissions for breaking the differentiate from competition.
• Acquaintance with reaching high level executive and produce sustainable and long term relationships.
• Prior experience travelling to the Middle East for work-related tasks.
• Former involvement and training in diagnostic/consultative selling.
• Demonstrated ability in exceeding sales goals and location/account development.
• Communication skills both verbally and in writing.
• Able to work on various tasks simultaneously with the capacity to prioritise workload.
• Capable of managing own time efficiently.
• Familiarity with leveraging LinkedIn and any other prospecting tools.
• Acquaintance in selling science connected solutions and/or information/intellectual property.
• Able to articulate industry-specific value proposition to acknowledge customer pain points.
• Familiarity in virtual selling tools, for example: GoToMeeting, Web-Ex and other comparable tools
• Willing to travel for business needs.

If you are having difficulty in applying or if you have any questions, please contact Nicolas Daniel at +44 203 958 9896

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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