Job Description

Job Summary:

We are seeking a professional and proactive

Crowd Management Executive

to manage and control the flow of clients and visitors at our office premises. The ideal candidate will be responsible for ensuring smooth entry, maintaining order, guiding clients, and providing a positive experience while upholding safety and company protocols.

Key Responsibilities:

Greet and guide clients upon arrival in a courteous and professional manner. Manage the flow of clients to prevent overcrowding in reception, service areas, or waiting zones. Coordinate with reception and security to streamline client entry and exit. Ensure all visitors follow the sign-in and security procedures. Handle client queues and provide direction based on appointment schedules or service windows. Provide updates or assistance to clients waiting, especially in case of delays. Diffuse tense situations and professionally handle conflicts or confusion. Communicate effectively with front desk, customer service, and facility teams.

Requirements

Requirements:

Minimum 4-5 years of experience in a crowd management.


Strong interpersonal and verbal communication skills.


Well-organized with the ability to multitask and handle time-sensitive situations.


Basic knowledge of office operations, admin work, and safety protocols.


Customer-focused, calm under pressure, and capable of working with diverse teams.


Comfortable standing or moving for extended periods during busy hours.


High school diploma or equivalent required; diploma or certification in office management or hospitality is a plus.