Job Description

CRM Specialist - Customer Relationship Management and Data Integrity Sharjah
Role Summary
We're hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you'll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you're organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact.
Employment Overview

• Job Location: Sharjah, UAE
• Industry: Supermarkets
• Function: Marketing / PR / Advertising
• Salary: 8000-10000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Candidate Current Location: Any
• Job Type: Full-time

What You'll Do

• Manage customer inquiries, complaints, and feedback across all touchpoints
• Maintain clean, complete, and accurate CRM data for analysis and reporting
• Work closely with marketing teams to roll out CRM strategies that boost customer engagement
• Monitor and optimize CRM workflows and campaigns for efficiency and ROI
• Create and update CRM reports, dashboards, and mini-surveys to track trends
• Use profiling and segmentation to support targeted marketing activities
• Ensure CRM tools are up-to-date and utilized effectively by internal teams
• Recommend improvements to enhance CRM efficiency, automation, and user engagement
• Support promotional activities, events, and loyalty campaigns with data insights
• Follow up on deliverables and ensure stakeholder accountability for CRM timelines

Ideal Profile

• Bachelor's degree in marketing, business, or a related field
• Solid understanding of CRM platforms and contact database management
• Strong communication and problem-solving skills
• Experience working with data extraction, reporting, and marketing segmentation
• Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar)
• Highly organized and capable of managing multiple tasks and deadlines
• Analytical mindset with a focus on improving customer experience

Why Join Us

• Be part of a community-driven brand with a strong reputation across Sharjah
• Work in a dynamic, customer-focused team that values insights and initiative
• Contribute to impactful campaigns and long-term customer loyalty strategies
• Gain experience across marketing, data analytics, and customer engagement
• Opportunities for skill development and advancement within the organization

About the Company
Sharjah Coop is one of the UAE's most trusted supermarket brands, known for its commitment to quality, value, and service. With a strong local presence and community focus, we strive to build lasting relationships with our customers through personalized service, data-led strategies, and innovation in retail.
We also support talent connection tools like free job posting sites UAE 2025 to match skilled professionals with roles where they can grow and contribute meaningfully.
Job Title CRM Specialist - Customer Relationship Management and Data Integrity Sharjah
CRM Specialist - Customer Relationship Management and Data Integrity Sharjah
Role Summary
We're hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you'll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you're organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact.
Employment Overview

• Job Location: Sharjah, UAE
• Industry: Supermarkets
• Function: Marketing / PR / Advertising
• Salary: 8000-10000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Candidate Current Location: Any
• Job Type: Full-time

What You'll Do

• Manage customer inquiries, complaints, and feedback across all touchpoints
• Maintain clean, complete, and accurate CRM data for analysis and reporting
• Work closely with marketing teams to roll out CRM strategies that boost customer engagement
• Monitor and optimize CRM workflows and campaigns for efficiency and ROI
• Create and update CRM reports, dashboards, and mini-surveys to track trends
• Use profiling and segmentation to support targeted marketing activities
• Ensure CRM tools are up-to-date and utilized effectively by internal teams
• Recommend improvements to enhance CRM efficiency, automation, and user engagement
• Support promotional activities, events, and loyalty campaigns with data insights
• Follow up on deliverables and ensure stakeholder accountability for CRM timelines

Ideal Profile

• Bachelor's degree in marketing, business, or a related field
• Solid understanding of CRM platforms and contact database management
• Strong communication and problem-solving skills
• Experience working with data extraction, reporting, and marketing segmentation
• Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar)
• Highly organized and capable of managing multiple tasks and deadlines
• Analytical mindset with a focus on improving customer experience

Why Join Us

• Be part of a community-driven brand with a strong reputation across Sharjah
• Work in a dynamic, customer-focused team that values insights and initiative
• Contribute to impactful campaigns and long-term customer loyalty strategies
• Gain experience across marketing, data analytics, and customer engagement
• Opportunities for skill development and advancement within the organization

About the Company
Sharjah Coop is one of the UAE's most trusted supermarket brands, known for its commitment to quality, value, and service. With a strong local presence and community focus, we strive to build lasting relationships with our customers through personalized service, data-led strategies, and innovation in retail.
We also support talent connection tools like free job posting sites UAE 2025 to match skilled professionals with roles where they can grow and contribute meaningfully.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required