Crm Manager (emirati Only)
Dubai, DU, AE, United Arab Emirates
Job Description
1. Customer Relationship Management
Maintain and update customer databases with accurate information. Track customer preferences, purchase patterns, and feedback to personalize communication. Build long-term customer relationships to increase loyalty and repeat purchases.
2. Sales & Customer Insights
Analyze customer data to identify buying trends and high-value customers. Share insights with the sales and marketing teams to support targeted campaigns. Monitor customer lifecycle stages and create retention strategies.
3. Loyalty Program Management
Manage and grow the brand's loyalty program. Track points, rewards, and redemptions. Engage customers through personalized offers based on their perfume preferences.
4. Campaign Management
Assist in planning and executing CRM email/SMS/WhatsApp campaigns. Segment customers for specific product launches or promotions. Track campaign performance (open rate, conversion rate, retention rate).
5. Customer Service Support
Coordinate with retail teams to resolve customer issues or complaints quickly. Collect and record customer feedback from stores and online platforms. Ensure a smooth customer journey from inquiry to post-purchase.
Job Type: Full-time
Pay: AED15,000.00 - AED20,000.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
We are hiring for Emirati only. Is your Nationality UAE? In how many days you can join? * What is your expected salary?
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Job Detail
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Job IdJD2243231
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned