Job Description

A CRM Executive in the UAE is responsible for managing the company's customer relationship management system, driving customer engagement, and supporting sales/marketing with data-driven insights.?

Below is a UAE?relevant JD you can copy?paste and customize.

Position details

Job Title:

CRM Executive Location: UAE (Dubai/Abu Dhabi/Sharjah, as applicable)? Department: Marketing / Sales / Customer Experience Reports to: CRM Manager / Marketing Manager / Sales Director?
Role summary

Manage and optimize the company's CRM platform to support customer acquisition, engagement, retention, and reactivation.? Use customer data and analytics to support targeted campaigns, personalised communication, and management reporting.?
Key responsibilities

Maintain and update customer, lead, and opportunity data in the CRM, ensuring accuracy, completeness, and data hygiene.? Segment databases and prepare targeted lists for campaigns (email, SMS, WhatsApp, in?app, outbound calls, etc.).? Coordinate, set up, and execute CRM campaigns (newsletters, promotions, loyalty/retention offers) and track performance.? Generate regular dashboards and reports on leads, pipeline, conversion, customer behaviour, and campaign ROI for management.? Monitor customer interactions and feedback through CRM and support teams with follow?ups and service recovery actions.? Work closely with marketing, sales, call centre, and IT to improve customer journeys and system usage.? Support user training, basic troubleshooting, and adoption of CRM processes and best practices across the team.? Ensure compliance with internal policies and UAE data privacy requirements when handling customer information.?
Requirements

Bachelor's degree in Marketing, Business Administration, IT, or a related field.? 1-3 years of experience in CRM, customer experience, digital marketing, or sales coordination; experience in UAE/GCC is preferred.? Hands?on experience with CRM tools (e.g. Salesforce, Zoho, HubSpot, Dynamics 365 or similar).? Strong

analytical

skills with good command of Excel and reporting.? Good understanding of customer lifecycle, retention, and loyalty concepts, ideally in retail, real estate, e?commerce, or services.? Excellent communication skills in English; Arabic/Hindi/Urdu is an advantage in the UAE market.? Detail?oriented, organized, and able to work in a fast?paced, target?driven environment.?
Preferred skills (optional)

Experience with marketing automation, journey builders, or campaign management tools.? Basic knowledge of API integrations or coordination with IT for CRM-website/app integrations.? Experience in UAE sectors such as real estate, retail, hospitality, or financial services is a plus.
Job Type: Full-time

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

* We are only hiring for UAE Nationals only, Are you Emirati?