Job Description

CRM Data Analyst - Al-Futtaim Group - Dubai, UAE
Position Overview
The CRM Data Analyst plays a key role in driving data-led customer engagement across digital and retail channels within Al-Futtaim Group. This position owns CRM analytics, business intelligence reporting, and automation frameworks, ensuring customer insights are translated into scalable, high-performing CRM campaigns. The role is highly hands-on, combining advanced analytics with execution, and works closely with digital, retail, brand, and technology teams to enhance customer lifecycle management and personalization.
Job Details
Country: UAE
City: Dubai
Industry: Information Technology & Digital Transformation
Function: Data Analytics & Customer Relationship Management
Salary: AED 18000-25000 per month
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Own CRM analytics, dashboards, and BI reporting to support data-driven decision-making
• Design and manage customer segmentation, lifecycle models, and behavioral insights
• Build and optimize CRM automation journeys, scenarios, and triggers across channels
• Support end-to-end CRM campaign execution, from data setup to performance reporting
• Partner with digital, retail, brand, and tech teams to integrate CRM, automation, and data platforms
• Translate analytical insights into actionable recommendations that improve customer engagement and retention
• Monitor campaign performance and continuously optimize automation logic and targeting
• Ensure data accuracy, consistency, and governance across CRM and reporting systems

Ideal Profile

• Strong hands-on experience in CRM analytics, BI reporting, and marketing automation
• Proven ability to design customer segments, journeys, and lifecycle frameworks
• Experience supporting or executing CRM campaigns in digital or retail environments
• Strong analytical mindset with the ability to turn data into clear business insights
• Comfortable working cross-functionally with marketing, digital, retail, and technology teams

Why Join Us

• Work at the intersection of data, technology, and customer experience
• Drive measurable impact on customer engagement across major retail and digital brands
• Be part of a forward-thinking analytics and CRM environment in Dubai
• Build a long-term career with exposure to large-scale, multi-market operations

About the Company
Al-Futtaim Group is one of the Middle East's most established and diversified private business groups, headquartered in Dubai. Operating across automotive, financial services, real estate, retail, and healthcare, the group employs more than 35,000 people across over 20 countries. Guided by values of respect, excellence, collaboration, and integrity, Al-Futtaim continues to invest in digital innovation, data, and customer-centric solutions to support sustainable growth across the UAE and beyond.
Job Title CRM Data Analyst - Al-Futtaim Group - Dubai, UAE
CRM Data Analyst - Al-Futtaim Group - Dubai, UAE
Position Overview
The CRM Data Analyst plays a key role in driving data-led customer engagement across digital and retail channels within Al-Futtaim Group. This position owns CRM analytics, business intelligence reporting, and automation frameworks, ensuring customer insights are translated into scalable, high-performing CRM campaigns. The role is highly hands-on, combining advanced analytics with execution, and works closely with digital, retail, brand, and technology teams to enhance customer lifecycle management and personalization.
Job Details
Country: UAE
City: Dubai
Industry: Information Technology & Digital Transformation
Function: Data Analytics & Customer Relationship Management
Salary: AED 18000-25000 per month
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Own CRM analytics, dashboards, and BI reporting to support data-driven decision-making
• Design and manage customer segmentation, lifecycle models, and behavioral insights
• Build and optimize CRM automation journeys, scenarios, and triggers across channels
• Support end-to-end CRM campaign execution, from data setup to performance reporting
• Partner with digital, retail, brand, and tech teams to integrate CRM, automation, and data platforms
• Translate analytical insights into actionable recommendations that improve customer engagement and retention
• Monitor campaign performance and continuously optimize automation logic and targeting
• Ensure data accuracy, consistency, and governance across CRM and reporting systems

Ideal Profile

• Strong hands-on experience in CRM analytics, BI reporting, and marketing automation
• Proven ability to design customer segments, journeys, and lifecycle frameworks
• Experience supporting or executing CRM campaigns in digital or retail environments
• Strong analytical mindset with the ability to turn data into clear business insights
• Comfortable working cross-functionally with marketing, digital, retail, and technology teams

Why Join Us

• Work at the intersection of data, technology, and customer experience
• Drive measurable impact on customer engagement across major retail and digital brands
• Be part of a forward-thinking analytics and CRM environment in Dubai
• Build a long-term career with exposure to large-scale, multi-market operations

About the Company
Al-Futtaim Group is one of the Middle East's most established and diversified private business groups, headquartered in Dubai. Operating across automotive, financial services, real estate, retail, and healthcare, the group employs more than 35,000 people across over 20 countries. Guided by values of respect, excellence, collaboration, and integrity, Al-Futtaim continues to invest in digital innovation, data, and customer-centric solutions to support sustainable growth across the UAE and beyond.
Post Details
Job Start Date
Salary from 18000.00
Salary to 25000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required