Job Description

HOW WILL YOU MAKE AN IMPACT?
As a CRM Coordinator, you will support the CRM Project Manager in implementing and enhancing Cartier's client engagement strategy through tailored campaigns, actionable insights, and data excellence. You will collaborate closely with boutiques and regional teams to elevate client experiences through precision, personalization, and passion.
WHAT WILL BE YOUR MISSION?
You will support the following areas:
CRM Campaigns & Clienteling

• Partner with the CRM Project Manager to adapt and implement global and local marketing campaigns, including email and clienteling initiatives.
• Track campaign performance through existing tools, build dashboards, and recommend optimizations for future activations.
• Conduct competitor benchmarking and propose A/B tests to enhance engagement.
• Maintain weekly reporting for boutique teams and support them with best practices and clienteling training.
• Act as a liaison with regional and HQ teams to refine CRM tools and ways of working.

Insights & Data Quality

• Analyze dashboards to identify product and client insights that inform launch strategies.
• Support boutiques in maintaining data quality and monitoring client database accuracy.

Client Selection & Engagement

• Partner with internal teams to identify the right clients for gifting, events, and boutique activations.
• Coordinate event attendance tracking and client studies with boutiques.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
To thrive in this role, you will bring:

• A Bachelor's degree in STEM (Mathematics, Data Analytics, Statistics, Engineering, Physics, IT, or Finance); a Master's or MBA is a plus.
• Minimum 2 years of experience in CRM, Client Development, Data Insights, Loyalty, or Business Intelligence (luxury experience preferred).
• Strong analytical and visualization skills, with experience in dashboards and data interpretation.
• Exceptional attention to detail, organization, and ability to manage multiple priorities.
• A proactive, autonomous, and hands-on approach with strong interpersonal skills.
• Fluency in English; Arabic and/or French is a plus.

WHAT YOU WILL LEARN

• A 360 view of client strategy within the luxury sector.
• How analytics and insights shape our business decisions.
• Hands-on exposure to CRM activations and cross-functional projects.
• A deeper understanding of Cartier clients and how we engage with them.

WHAT DO WE OFFER
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO WE ARE?
At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
We empower individual talents, united by a shared commitment to excellence and inspired by the world's diverse cultures, to respect and enrich our unique heritage.
We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
We offer an energizing environment for career growth and the opportunity to contribute your vision to a legacy of creativity.
We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, and nurturing a strong sense of belonging.
Join us at Cartier, a place like no other, forever moving forward.
YOUR JOURNEY WITH US
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
Take your next step with Cartier, we look forward to hearing from you!
Learn more about life at Cartier
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont

Skills Required