Job Description

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Role Overview:

As a CRM Associate Architect, you will naturally have the best of both worlds as a techno-functional CRM Senior Specialist. You will play an active role partnering with the CRM team liaise with clients and support delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Key Role Responsibilities:

Day-to-day you will: -

* Actively support your team's work across all phases of Avanade projects (e.g., Plan, Analyse, Design, Build and Test) * Support in defining technical, operational, and user requirements. * Partner effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues * Research customer issues that may be non-standard in order to offer solutions * Supporting in designing conceptual architecture and technical solutions * Ensure project quality meets standards through KPI identification and testing plan * Partner effectively with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery * Stay abreast of utilisation of resources, including those offshore to maximise efforts. * Support in sales activities and planning as required * Support in improvement efforts to proactively identify potential challenges to customer success and business productivity

Key Role Skill & Capability Requirements:

You are likely to have a techno-functional CRM background, ideally with a blend of both technical leadership and some exposure to solution architecture. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients, and work collaboratively with your team to meet aligned goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements

* Understanding of common industry standard business practices supported by CRM * Proven experience with Microsoft Dynamics CRM, Sales and Service module will be highly regarded * Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc. * Basic understanding of relational database concepts desired

Non-Technical Requirements

* Excellent client management skills and the ability to work with customers to develop and manage an action plan * Experience consulting with external clients on complex projects * Experience working with global teams on CRM technology implementation and maintenance projects * Experience working with offshore teams to facilitate project work * Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form * Self-starter and able to work independently with minimal supervision * Proven track record supporting clients within the telecommunication sector

Preferred Education Background:

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master's degree preferred)

Preferred Years of Work Experience:

You are likely to have 5 or more years of relevant work experience, including CRM

Scope of Work:

Nature of Work:

Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.

Scope of Work:

Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.

Complexity:

Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.

Discretion:

Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.

Organizational Impact:

Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.

Supervision Received:

Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.

Supervision Provided:

Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.

Knowledge Applied:

Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.

About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade's people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

Employment Transparency

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

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The Pay Transparency Policy is available here

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at or call and let us know the nature of your request and your contact information.

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